Front Office Supervisor

Grand Monaco Premier Hotel Inc.; Rizal; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

13th Month Pay

Bereavement Leave

Birthday Leave

Maternity & Paternity Leave

Sick Leave

Vacation Leave

Job summary

Grand Monaco Premier Hotel Inc. is hiring for a Front Office Supervisor to oversee daily operations on-site in Rizal, ensuring smooth guest experiences and high service standards.

You will lead and train the Front Office team, manage check-in/out procedures, and address guest concerns while coordinating with Housekeeping, Reservations, Sales, and Security to guarantee seamless operations. The ideal candidate holds a Bachelor’s degree in Hospitality Management or related field, with 2–3 years

Qualifications

• Bachelor's degree in Hospitality Management, Tourism, or related field.
• At least 2-3 years of Front Office experience, with 3 years in a supervisory role.
• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Proficient in hotel PMS and Microsoft Office.
• Willing to work on shifting schedules, weekends, and holidays.

Responsibilities

• Supervise the daily operations of the Front Office, ensuring efficient and smooth guest service.
• Lead, train, coach, and motivate Front Office team members to maintain excellent customer service standards.
• Monitor guest check-in and check-out procedures to ensure accuracy and efficiency.
• Handle guest concerns, complaints, and special requests professionally and promptly.
• Ensure compliance with hotel policies, procedures, and service standards.
• Coordinate with Housekeeping, Reservations, Sales, Security, and other departments to ensure seamless guest experiences.
• Prepare staff schedules and monitor attendance, punctuality, and overall performance.
• Monitor room status, occupancy, and room availability to maximize guest satisfaction and operational efficiency.
• Assist in achieving departmental goals, including guest satisfaction scores and revenue targets.
• Ensure accurate cash handling, billing, and daily audit procedures.
• Conduct shift briefings and endorse important operational updates to the next shift.
• Monitor the cleanliness and organization of the Front Office and lobby areas.
• Assist in onboarding and training newly hired Front Office staff.
• Prepare operational reports and submit them to the Front Office Manager or Hotel Management.
• Perform other duties assigned by Management.

Skills

Leadership

Communication

PMS

Microsoft Office

Problem-solving

Interpersonal skills

Education

Bachelor's degree

Tools

Hotel PMS

Job description

On-site - Rizal 3-5 Yrs Exp Bachelor Full-time

Job Description

Government Mandated Benefits

13th Month Pay

Bereavement Leave, Birthday Leave, Maternity & Paternity Leave, Sick Leave, Vacation Leave

• Supervise the daily operations of the Front Office, ensuring efficient and smooth guest service.
• Lead, train, coach, and motivate Front Office team members to maintain excellent customer service standards.
• Monitor guest check-in and check-out procedures to ensure accuracy and efficiency.
• Handle guest concerns, complaints, and special requests professionally and promptly.
• Ensure compliance with hotel policies, procedures, and service standards.
• Coordinate with Housekeeping, Reservations, Sales, Security, and other departments to ensure seamless guest experiences.
• Prepare staff schedules and monitor attendance, punctuality, and overall performance.
• Monitor room status, occupancy, and room availability to maximize guest satisfaction and operational efficiency.
• Assist in achieving departmental goals, including guest satisfaction scores and revenue targets.
• Ensure accurate cash handling, billing, and daily audit procedures.
• Conduct shift briefings and endorse important operational updates to the next shift.
• Monitor the cleanliness and organization of the Front Office and lobby areas.
• Assist in onboarding and training newly hired Front Office staff.
• Prepare operational reports and submit them to the Front Office Manager or Hotel Management.
• Perform other duties assigned by Management.

Preferred Qualifications

• Bachelor's degree in Hospitality Management, Tourism, or a related field.
• At least 2-3 years of Front Office experience, with 3 year in a supervisory role.
• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Proficient in hotel Property Management Systems (PMS) and Microsoft Office.
• Strong problem-solving and decision-making abilities.
• Willing to work on shifting schedules, weekends, and holidays.

Preview

Erika Matro

HR Manager Grand Monaco Premier Hotel Inc.

Active within three days

Working Location

The Monaco Strip, Ortigas Ave Ext, Tikling, Taytay, 1920 Rizal, Philippines

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