Growth-Minded Customer Service Agent

iQor (branded as iQor CXBPO™); Bacolod; On-site; PHP 201,000 - 268,000; Full time

Job summary

iQor CXBPO™ in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients and provide remarkable service to customers via phone. Agents handle a high volume of inbound or outbound calls and strive for a positive caller experience.

Role requires empathy, teamwork, and accuracy, with attendance and flexibility to work nights and weekends. A high school diploma or equivalent is required, and training is provided to grow professionally within a

Qualifications

• High school diploma or equivalent required.
• Ability to work independently and in a team.
• Willingness to work nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate clearly to customers.
• Build lasting relationships with clients and customers.
• Aim for first call resolution and ownership of customer needs.
• Educate customers about clients' products and services.

Skills

Empathy

Teamwork

Independent work

Attention to detail

Attendance

Shifts flexibility

Adaptability

Education

High school diploma

Job description

iQor CXBPO™ in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients and provide remarkable service to customers via phone. Agents handle a high volume of inbound or outbound calls and strive for a positive caller experience.

Role requires empathy, teamwork, and accuracy, with attendance and flexibility to work nights and weekends. A high school diploma or equivalent is required, and training is provided to grow professionally within a