Customer Experience Specialist - Call Center

iQor (branded as iQor CXBPO™); Iloilo; Hybrid; PHP 201,000 - 335,000; Full time

Job summary

iQor (branded as iQor CXBPO™) is hiring Customer Service Call Center Agents in the Philippines to represent our clients by delivering remarkable service to customers via phone.

You will handle a high volume of inbound and outbound calls, listen to customers, address inquiries, and aim for first-contact resolution while maintaining a positive, enthusiastic demeanor. Training supports growth and career development.

Qualifications

• Experience in customer service, preferably in a call center or retail setting.
• Ability to work independently and in a team.
• Positive attitude with strong listening and problem-solving skills.
• Excellent attendance and reliability are essential.

Responsibilities

• Answer inbound calls and greet customers professionally.
• Make outbound calls and engage customers with energy and enthusiasm.
• Provide accurate information and resolve inquiries on first contact when possible.
• Build trust with customers and colleagues through reliable service.
• Meet performance and quality standards while delivering consistent support.
• Educate customers about products and services offered by our clients.

Skills

Customer service

Phone calls

Communication skills

Education

High school diploma or equivalent

Job description

iQor (branded as iQor CXBPO™) is hiring Customer Service Call Center Agents in the Philippines to represent our clients by delivering remarkable service to customers via phone.

You will handle a high volume of inbound and outbound calls, listen to customers, address inquiries, and aim for first-contact resolution while maintaining a positive, enthusiastic demeanor. Training supports growth and career development.