Customer Experience Specialist - Call Center

iQor; Mabalacat; Hybrid; PHP 234,000 - 357,000; Full time

Job summary

iQor in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients with remarkable service by phone. You will handle inbound and outbound calls, aim for first-call resolution, and build lasting relationships with customers and team members.

This role requires high school diploma or equivalent, the ability to work independently or in a team, and flexible shifts including nights and weekends. Consistent attendance is essential.

Qualifications

• Experience in customer service or call centers preferred.
• Ability to work independently and in a team.
• Predictable attendance is essential.

Responsibilities

• Handle inbound and outbound calls with courtesy.
• Address customer inquiries and resolve issues.
• Meet productivity and quality targets.
• Aim for first call resolution.
• Educate customers about products and services.
• Maintain accurate records of conversations.
• Collaborate with team members to improve service.

Skills

Customer service

Team work

Attendance

Independent work

Communication

Education

High school diploma or equivalent

Job description

iQor in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients with remarkable service by phone. You will handle inbound and outbound calls, aim for first-call resolution, and build lasting relationships with customers and team members.

This role requires high school diploma or equivalent, the ability to work independently or in a team, and flexible shifts including nights and weekends. Consistent attendance is essential.