Call Center Customer Success Associate

iQor (branded as iQor CXBPO™); Santa Rosa; On-site; PHP 201,000 - 312,000; Full time

Job summary

iQor (branded as iQor CXBPO™) in Laguna, Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to their customers via phone. You will handle a high volume of calls and strive to create a positive experience for every caller.

The role requires empathy, reliability, and the ability to work independently or with a team, with shifts including nights and weekends.

Qualifications

• Experience in customer service in a transaction-based environment such as a call center or retail location.
• Ability to work independently and in a team environment.
• Ability to maintain accuracy and production standards.
• Predictable and consistent attendance is an essential function of this position.
• You have the flexibility to work any shift, including nights and especially weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Skills

Customer service experience

Empathy

Teamwork

Attention to accuracy

Attendance reliability

Shift flexibility

Education

High school diploma/GED

Job description

iQor (branded as iQor CXBPO™) in Laguna, Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to their customers via phone. You will handle a high volume of calls and strive to create a positive experience for every caller.

The role requires empathy, reliability, and the ability to work independently or with a team, with shifts including nights and weekends.