Sales and Retention Specialist

ResultsCX Named ‘Major Contender’ in Everest Group; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Paid training

Healthcare benefits

Paid time off

Career development

Job summary

ResultsCX in Newtown, Cebu City, Philippines, is seeking a Customer Service Representative to deliver high-quality support across phone, email and chat. You will provide clear guidance, resolve inquiries, and handle customer issues with empathy while navigating multiple systems.

Join a growth-focused team at a location that supports major U.S. brands. This onsite role requires flexibility for shifting schedules and a readiness to learn in a paid training environment.

Qualifications

• High school diploma or equivalent.
• Strong communication and typing skills.
• Willingness to work onsite and on shifting schedules.
• No prior contact center experience required.

Responsibilities

• Deliver high-quality customer service via phone, email, and chat.
• Provide clear guidance and solutions to customer inquiries.
• Resolve issues with empathy and professionalism.
• Navigate multiple systems and tools with accuracy.

Skills

Communication

Typing 35 WPM

Basic computer skills

Growth mindset

Shift work

Willing to work onsite

Job description

Description

Full Location: Lapu-lapu - PH

Discover Your Greater at ResultsCX Newtown!

At ResultsCX, our strength comes from exceptional people working together in a high-performing, fun culture to deliver next-generation customer experiences. We value and appreciate the unique talents each team member brings.

In the Philippines, we operate multiple centers—supporting major U.S. brands in healthcare, telecommunications, media, entertainment, and other key industries. If you want to feel valued and join a purpose-driven community, we’d love to hear from you.

As our Customer Service Representative for our program, you’ll play a vital role in delivering exceptional experiences, providing clear instructions, answering questions, and resolving issues with care.

Your Focus

• Deliver high-quality customer service via phone, email, and chat
• Provide clear, effective guidance and solutions to customer inquiries
• Resolve issues with empathy and professionalism
• Navigate multiple systems and tools with confidence and accuracy

Qualifications

To join our team, you need the following:

• Legal working age with a high school or senior high diploma
• Strong communication and typing skills (minimum 35 WPM)
• Basic computer navigation skills
• A growth mindset and a proactive attitude
• Willingness to work onsite and on shifting schedules
• No prior contact center experience required—just the drive to learn and succeed

Core Competencies

• Active Listening: Fully attentive and responsive, ensuring a deep understanding of customer needs.
• Empathy: Creates meaningful connections by demonstrating genuine care and understanding in every interaction.
• Conflict Resolution: Expert at transforming challenges into opportunities, delivering win- win outcomes with confidence.
• Customer Focus: Passionate about exceeding expectations and fostering long-term loyalty through exceptional service.
• Problem-Solving: Approaches issues with clarity and precision, delivering timely and effective solutions.
• Attention to Detail: Maintains the highest standards of accuracy in data management and information handling.
• Adaptability: Thrives in dynamic, fast-paced environments, embracing change with a positive mindset.
• Team Collaboration: Builds strong partnerships and works seamlessly with colleagues to achieve shared success.

Characteristics

• Builds strong partnerships and works seamlessly with colleagues to achieve shared success.
• Embraces innovation and continuous learning, adapting effortlessly to new ideas and change.
• Highly dependable, organized, and committed to delivering excellence in every task.
• Engages confidently with customers and team members, fostering a vibrant and collaborative atmosphere.
• Cooperative and empathetic, consistently promoting harmony and positive interactions.
• Remains calm and composed while turning challenges into opportunities for growth.

Why join our ResultsCX team?

• Purpose in Every Interaction - Be the trusted voice behind top global brands in helping customers with real solutions that make a difference.
• Growth Starts on Day One - Enjoy paid training and career development programs designed to help you succeed and advance.
• Performance-Driven Rewards-Competitive pay, performance incentives, healthcare benefits, and paid time off—all aligned to support your journey.
• Culture That Cares - Work in a supportive, inclusive environment that values balance, respect, and collaboration.
• Diversity That Drives Innovation - Join a workplace that celebrates individuality and encourages diverse perspectives to fuel creativity and progress.

Our site is located at: 8256+4QC, One World Center Building,, Mactan Newtown, Newtown Blvd, Lapu-lapu, Cebu, 6015

About ResultsCX

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.