Global Spanish-Speaking CS Rep | Order-to-Cash Impact

3M Vietnam; Taguig; On-site; PHP 335,000 - 558,000; Full time

Job summary

3M Global Business Services is seeking a Customer Service Representative (Spanish) to support global B2B customers and partners across international markets. You will assist with the Order-to-Cash journey, including inquiries, order support, delivery coordination, and issue resolution, in a role with global exposure.

You will collaborate with Supply Chain, Logistics, Sales, and other teams to deliver improved customer experience and be part of a culture that values curiosity, learning, and

Qualifications

• Fluency in Spanish and proficient English.
• 1+ year in Customer Service, Support, Order Management, or related field.

Responsibilities

• Handle inquiries, orders, deliveries, follow-ups and issue resolution for global B2B customers across the Order-to-Cash journey.
• Communicate with customers in Spanish and English; coordinate with global teams to improve service delivery.
• Support cross-functional teams to ensure timely and accurate order processing and problem resolution.
• Apply data-driven approaches and tools to enhance efficiency and customer experience.

Skills

Spanish language

Customer service

English communication

Problem solving

Tools

ERP

Job description

3M Global Business Services is seeking a Customer Service Representative (Spanish) to support global B2B customers and partners across international markets. You will assist with the Order-to-Cash journey, including inquiries, order support, delivery coordination, and issue resolution, in a role with global exposure.

You will collaborate with Supply Chain, Logistics, Sales, and other teams to deliver improved customer experience and be part of a culture that values curiosity, learning, and