Bilingual CIR Analyst (Spanish) – Order-to-Cash

3M; Taguig; On-site; PHP 500,000 - 700,000; Full time

Job summary

3M Global Business Services - Manila is seeking a Customer Issue Resolution Analyst (Spanish) to support global B2B customers. You will investigate and resolve issues across orders, pricing, billing, deliveries, returns, credits, disputes, and the Order-to-Cash journey, engaging cross‑functional teams to drive resolutions.

You will communicate in Spanish and English, apply Lean, Six Sigma, analytics, and automation tools, and contribute to a better customer experience while learning how global

Qualifications

• Fluent in Spanish and proficient in English.
• At least 1 year of experience in Customer Service, Customer Support, Order Management, Supply Chain, Logistics, Shared Services, or a related field.
• Clear communication, problem-solving, and customer-centric focus.
• Detail-oriented, adaptable, curious, and eager to learn global business operations.

Responsibilities

• Own and resolve customer issues across the Order-to-Cash journey.
• Investigate concerns, identify root causes, and drive appropriate next steps.
• Communicate with customers in Spanish and English.
• Collaborate with global teams to improve the customer experience.
• Apply Lean, Six Sigma, analytics, automation, and AI-enabled tools to improve efficiency.

Skills

Spanish language

English proficiency

Customer service mindset

Tools

ERP systems

Job description

3M Global Business Services - Manila is seeking a Customer Issue Resolution Analyst (Spanish) to support global B2B customers. You will investigate and resolve issues across orders, pricing, billing, deliveries, returns, credits, disputes, and the Order-to-Cash journey, engaging cross‑functional teams to drive resolutions.

You will communicate in Spanish and English, apply Lean, Six Sigma, analytics, and automation tools, and contribute to a better customer experience while learning how global