Bilingual Order-to-Cash Resolution Analyst (Spanish)

3M; Taguig; On-site; PHP 300,000 - 480,000; Full time

Job summary

3M Global Business Services in Manila is seeking a Customer Issue Resolution Analyst fluent in Spanish and English. You will investigate and resolve customer issues across the Order-to-Cash journey, partnering with Supply Chain, Finance, Sales, and Customer Operations to improve the customer experience.

You’ll apply Lean, Six Sigma, analytics, automation, and AI-enabled tools to drive smarter resolution, own inquiries end-to-end, and communicate clearly with customers while supporting global

Qualifications

• Fluent in Spanish and proficient in English.
• Minimum 1 year experience in Customer Service, Order Management, or related fields.
• ERP experience is an advantage.

Responsibilities

• Own and resolve customer issues across the Order-to-Cash journey.
• Investigate concerns, identify root causes, and drive the next steps.
• Communicate with customers in Spanish and English.
• Collaborate with global teams to improve the customer experience.
• Apply Lean, Six Sigma, analytics, automation, and AI-enabled tools to improve efficiency.

Skills

Spanish language

English language

Tools

ERP systems

Job description

3M Global Business Services in Manila is seeking a Customer Issue Resolution Analyst fluent in Spanish and English. You will investigate and resolve customer issues across the Order-to-Cash journey, partnering with Supply Chain, Finance, Sales, and Customer Operations to improve the customer experience.

You’ll apply Lean, Six Sigma, analytics, automation, and AI-enabled tools to drive smarter resolution, own inquiries end-to-end, and communicate clearly with customers while supporting global