Spanish Bilingual Customer Service Representative (Spanish Speaker)

3M GLOBAL SERVICE CENTER PHILIPPINES; Taguig; Hybrid; PHP 360,000 - 480,000; Full time

Job summary

3M GLOBAL SERVICE CENTER PHILIPPINES is seeking a Customer Service Representative who can speak Spanish to support global B2B customers across international markets. You will manage inquiries, orders, deliveries, and issue resolution within the Order-to-Cash process while delivering a respectful, customer-centric experience.

The role offers exposure to cross-functional teams, growth opportunities, and a culture that values collaboration, continuous improvement, and effective problem solving.

Qualifications

• Proficiency in English and Spanish (speaking, reading, writing) required.
• 1 year of experience in Customer Service or related fields preferred.
• ERP experience is an advantage but not required.

Responsibilities

• Support global B2B customers across inquiries, orders, deliveries, and issue resolution.
• Communicate with customers in Spanish and English.
• Collaborate with global teams to improve service delivery and customer experience.
• Build experience across Order-to-Cash, supply chain, logistics, and shared services.
• Apply Lean, Six Sigma, analytics, automation, and AI-enabled tools to work smarter.

Skills

Spanish language

English language

Customer service

ERP

Job description

Job Description

As aCustomer Service Representative (Spanish Speaker) with3M GBS, you’ll support global B2B customers and business partners across international markets. You’ll help customers navigate the Order-to-Cash journey, including customer inquiries, order support, delivery coordination, and issue resolution.

This is customer service with global exposure, business impact, and room to grow. If you enjoy helping customers, working with people across cultures, and learning how global business works, this could be your next career move.

What You’ll Experience in This Role

As aCustomer Service Representative, you’ll do more than respond to inquiries. You’ll help keep business moving by supporting customer requests, orders, deliveries, follow-ups, and issue resolution across theOrder-to-Cash journey.

You’ll work with global customers and collaborate with teams acrossSupply Chain, Logistics, Sales, Customer Operations, and other business functionsto deliver a better customer experience.

What You’ll Do

• Support global B2B customers across inquiries, orders, deliveries, follow-ups, and issue resolution.

• Communicate with customers in your designated language and in English.

• Collaborate with global teams to improve service delivery and customer experience.

• Build experience across Order-to-Cash, supply chain, logistics, commercial operations, and shared services.

• ApplyLean, Six Sigma, analytics, automation, and AI-enabled toolsto work smarter and drive improvements.

What You’ll Gain

• Global customer experience and cross-functional business exposure.

• Future-ready skills in communication, problem solving, process improvement, analytics, automation, and AI-enabled ways of working.

• A respectful, collaborative culture where teams support each other, celebrate wins, and make time to have fun.

• Career growth with3M, a global science company making meaningful impact.

What We’re Looking For

• Proficiency in the English and Spanish languages (speaking, listening, writing, and reading) are required

• Have at least1 year of experiencein Customer Service, Customer Support, Order Management, Supply Chain, Logistics, Shared Services, or a related field.

• Communicate clearly, solve problems effectively, and keep the customer at the center.

• Are detail-oriented, adaptable, curious, and willing to learn how global business works.

• Have ERP experience, which is an advantage but not required.