Spanish-Speaking Global CSR – Order-to-Cash (B2B)

3M Vietnam; Taguig; Sur place; PHP 335 000 - 502 000; Plein temps

Résumé du poste

3M is seeking a Customer Service Representative (Spanish Speaker) at 3M GBS to support global B2B customers across the Order-to-Cash journey. You will handle inquiries, orders, deliveries, follow-ups, and issue resolution with a focus on delivering excellent service and cross-functional collaboration.

You will communicate in English and Spanish, collaborate with global teams, and gain exposure to Lean, Six Sigma, analytics, automation, and AI-enabled tools to drive improvements across the order

Qualifications

• Proficiency in English and Spanish (speaking, listening, writing, reading).
• At least 1 year of experience in Customer Service, Customer Support, Order Management, Supply Chain, Logistics, or Shared Services.
• Strong communication and problem-solving abilities with the customer at the center.
• Detail-oriented, adaptable, curious, and eager to learn how global business works.
• ERP experience is an advantage but not required.

Responsabilités

• Support global B2B customers across inquiries, orders, deliveries, follow-ups, and issue resolution.
• Communicate with customers in English and Spanish.
• Collaborate with global teams to improve service delivery and customer experience.
• Build experience across Order-to-Cash, supply chain, logistics, and shared services.
• Apply Lean, Six Sigma, analytics, automation, and AI-enabled tools to drive improvements.

Connaissances

English and Spanish fluency

Customer service experience

Outils

ERP experience

Description du poste

3M is seeking a Customer Service Representative (Spanish Speaker) at 3M GBS to support global B2B customers across the Order-to-Cash journey. You will handle inquiries, orders, deliveries, follow-ups, and issue resolution with a focus on delivering excellent service and cross-functional collaboration.

You will communicate in English and Spanish, collaborate with global teams, and gain exposure to Lean, Six Sigma, analytics, automation, and AI-enabled tools to drive improvements across the order