Global Order-to-Cash CSR

3M Vietnam; Taguig; Sur place; PHP 360 000 - 480 000; Plein temps

Résumé du poste

3M Global Business Services is seeking a Customer Service Representative in the Philippines to support global B2B customers across international markets, guiding them through the Order-to-Cash journey.

You will interact with Supply Chain, Logistics, Sales, and Customer Operations to deliver a superior customer experience, while growing professionally in a globally connected environment.

Qualifications

• Bachelor's degree, or High school diploma/GED with minimum two years in customer service or sales.
• Experience working in ERP and CRM systems
• Continuous improvement and continuous learning mindset
• Attention to detail for handling orders, documentation, and product information
• Collaboration skills to work effectively with cross-functional and internal teams
• Ability to independently solve problems and identify solutions
• Clear and conceptual thinking ability; excellent judgment and discretion
• Excellent organizational skills
• Ability to de-escalate and resolve conflicts effectively
• Proactive in resolving issues before they become problems
• Proven and reliable follow-through with commitments and resolutions
• Customer-focused, positive, and solution-oriented; shows empathy and concern for the needs of others
• Active listening to understand customer needs and identify appropriate solutions
• Excellent oral and written communication in English and customer facing language (C1 or higher preferred)
• Ability to handle work-related stress, manage multiple priorities simultaneously, and meet deadline

Responsabilités

• Acts as the primary liaison between 3M and customers, overseeing the entire order process from entry to delivery
• Handles order entry, status updates, product inquiries, pricing, shipping, and inventory issues
• Communicates clearly and professionally with both external customers and internal 3M personnel via telephone, chat, and written correspondence
• Manages worklists, raises internal tickets for order management issues, and solves problems related to material information records and master data
• Educates customers on processes, manages price change activities, and handles complex inquiries
• Enhances customer satisfaction by identifying and resolving problem patterns
• Provides proactive support for Premium and Strategic Key Accounts as required
• Develops and supports improvements for work processes and tools
• Participates in meetings to address ongoing issues and maintain a culture of quality
• Supports cross-functional teams, acts as a project liaison, and participates in process improvement teams

Description du poste

3M Global Business Services is seeking a Customer Service Representative in the Philippines to support global B2B customers across international markets, guiding them through the Order-to-Cash journey.

You will interact with Supply Chain, Logistics, Sales, and Customer Operations to deliver a superior customer experience, while growing professionally in a globally connected environment.