Bilingual Global CIR Analyst (Spanish)

3M Vietnam; Taguig; On-site; PHP 350,000 - 550,000; Full time

Job summary

3M Global Business Services - Manila is seeking a Customer Issue Resolution Analyst (Spanish) to support global B2B customers. You will investigate, connect the dots, and drive issues to resolution across the Order-to-Cash journey in a multilingual environment.

You will collaborate with Supply Chain, Finance, Sales, and Customer Operations to improve the customer experience and deliver value through analytics, automation, and Lean approaches. 1+ year of related experience is preferred.

Qualifications

• Fluent in Spanish and proficient in English.
• At least 1 year of experience in Customer Service, Customer Support, Order Management, Supply Chain, Logistics, Shared Services, or a related field.
• ERP experience is an advantage but not required.

Responsibilities

• Own and resolve customer issues across the Order-to-Cash journey.
• Investigate concerns, identify root causes, and drive the right next steps.
• Communicate with customers in your designated language and in English.
• Work across global teams to solve issues and improve the customer experience.
• Apply Lean, Six Sigma, analytics, automation, and AI-enabled tools to make work smarter and more effective.

Skills

Spanish language

English proficiency

Job description

3M Global Business Services - Manila is seeking a Customer Issue Resolution Analyst (Spanish) to support global B2B customers. You will investigate, connect the dots, and drive issues to resolution across the Order-to-Cash journey in a multilingual environment.

You will collaborate with Supply Chain, Finance, Sales, and Customer Operations to improve the customer experience and deliver value through analytics, automation, and Lean approaches. 1+ year of related experience is preferred.