Global Sales Order Management Lead

ADVANCE.AI; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

ADVANCE.AI is seeking a Sales Order Management Manager to support the Sales organization by processing client orders and ensuring policy compliance. This role requires independent, dynamic, meticulous, fast-learning professionals who can work in a fast-paced environment in the Philippines.

Key duties include administering open client account orders, troubleshooting configurations, coordinating with the commercial team, resolving billing discrepancies, and driving process improvements with

Qualifications

• 3–5 years of experience in high performance sales organisation in sales support, sales operations, client operations or operations expertise.
• Preferred to have work in credit bureau organisation
• Strong logic and innovative ability to make full use of various resources to achieve the overall goal
• Target orientated and high ability to perform in a fast paced environment
• High levels of self-motivation and teamwork spirit
• Strong organizational and communication skills
• Fluency in English for written and verbal communication
• Proficiency in CRM tools such as Salesforce, Zoho CRM or Hubspot

Responsibilities

• Ensure compliance to all company and business policies and administer all open client account orders and ensure appropriate order flow
• Perform troubleshoot on client account configuration and assist in identifying and recommending various enhancements to our operating system and/or process
• Manage all communication with the commercial department on all the updated processes for all customer orders and ensure optimal practices for all processes
• Support and resolve discrepancies in billing or production transactions and ensure accurate system billing of all accounts
• Responsible for monitoring, analysing customer data, making effective recommendations for customer data changes and following up on implementation
• Manage and support various enhancement projects with cross-functional team

Skills

Sales operations

CRM proficiency

Communication skills

Analytical thinking

English fluency

Teamwork

Tools

Salesforce

Zoho CRM

HubSpot

Job description

ADVANCE.AI is seeking a Sales Order Management Manager to support the Sales organization by processing client orders and ensuring policy compliance. This role requires independent, dynamic, meticulous, fast-learning professionals who can work in a fast-paced environment in the Philippines.

Key duties include administering open client account orders, troubleshooting configurations, coordinating with the commercial team, resolving billing discrepancies, and driving process improvements with