Sales Order Management Manager

Hammerjack Pty Ltd; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

ADVANCE.AI is seeking a Sales Order Management Manager to support the Sales organization by handling client orders and ensuring compliance with policies during account openings and modifications.

You will troubleshoot account configurations, coordinate with the commercial team on process updates, and drive data-driven improvements while ensuring accurate billing in a fast-paced, global environment.

Qualifications

• 3-5 years in high performance sales org in sales support/operations
• Experience in credit bureau environments is a plus
• Strong logic and ability to leverage resources to meet goals
• Target oriented with the ability to perform in a fast paced setting
• High self-motivation and teamwork spirit
• Strong organizational and communication skills
• Fluent English in writing and speaking
• Proficiency with CRM tools such as Salesforce, Zoho CRM or HubSpot

Responsibilities

• Ensure compliance with policies and administer all client account orders
• Troubleshoot client account configuration and recommend process enhancements
• Coordinate with commercial department on updated processes for orders
• Assist in billing or production discrepancies and ensure accurate system billing
• Analyze customer data and recommend data changes; track implementations
• Manage cross-functional projects and enhancements with teams

Skills

Sales operations

English fluency

Analytical thinking

Tools

Salesforce

Zoho CRM

HubSpot

Job description

ADVANCE.AI is a leading AI company that provides digital transformation, fraud prevention, and process automation solutions for enterprise clients. A leader in Artificial Intelligence, risk management and digital lending solutions, it currently partners over 500 enterprise clients across banking, financial services, fintech, payment, retail and e-commerce sectors. ADVANCE.AI has a global footprint across 11 markets in 3 continents.

ADVANCE.AI is part of Advance Intelligence Group, a Series D-backed Tech Unicorn valued at US$2 billion, and also one of the largest independent technology startups based in Singapore. Founded in 2016, the Group has presence across Southeast Asia, Latin America and Greater China. The Group is backed by top tier investors SoftBank Vision Fund 2, Warburg Pincus, Northstar, Vision Plus Capital, Gaorong Capital, Pavilion Capital, GSR Ventures and Singapore-based global investor EDBI.

Advance Intelligence Group employees are united by a shared vision and purpose: to Advance with Intelligence for a Better Life--for our customers, colleagues and communities.

Our culture is built on values that are core to who we are and what we stand for:

• We foster an INNOVATION mindset
• We achieve results with EFFICIENCY and excellence
• We take pride in the QUALITY of our work
• We uphold INTEGRITY in all we do
• We embrace COLLABORATION to work across business lines and borders

About the role

As a member of Commercial Operations team, Sales Order Management Manager will support the Sales organisation by fulfilling business requests and/or account orders. This role will ensure compliance to all company and business policies while administering all account openings and modifications. We are looking for a candidate who is independent, highly dynamic, meticulous, fast learner, good communication skills and able to work in a fast paced environment.

Key Responsibilities

• Ensure compliance to all company and business policies and administer all open client account orders and ensure appropriate order flow
• Perform troubleshoot on client account configuration and assist in identifying and recommending various enhancements to our operating system and/or process
• Manage all communication with the commercial department on all the updated processes for all customer orders and ensure optimal practices for all processes
• Support and resolve discrepancies in billing or production transactions and ensure accurate system billing of all accounts
• Responsible for monitoring, analysing customer data, making effective recommendations for customer data changes and following up on implementation
• Manage and support various enhancement projects with cross-functional team

Skills & Experience

• Minimum 3-5 years experience in high performance sales organisation in sales support, sales operations, client operations or operations expertise
• Preferred to have work in credit bureau organisation
• Strong logic and innovative ability to make full use of various resources to achieve the overall goal
• Target orientated and high ability to perform in a fast paced environment
• High levels of self-motivation and teamwork spirit
• Strong organizational and communication skills
• Fluency in English for written and verbal communication,
• Proficiency in CRM tools such as Salesforce, Zoho CRM or Hubspot

Additional Skills & Qualities

• Change agility - someone who can keep pace and be adaptable to the changing needs of projects and the organization.
• Can work independently to plan and complete tasks with minimal input
• Self-motivated with lifelong learning habits
• Experience with fintech or payment service is a plus
• Experience working in a global role is a plus
• Able to communicate and write in Chinese is a plus