Global Remote HR Data & Support Specialist

Emapta; Metro Manila; Remote; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Night differential pay

Permanent WFH arrangement

HMO coverage with dependent

Salary advances with banking partner

Upskilling through Emapta Academy

24/7 gym access

Job summary

Emapta is hiring an HR Data & Support Specialist to resolve requests, troubleshoot issues, and strengthen client confidence in HR technology from home. You will support international businesses with a focus on HRIS/HCM, ATS, onboarding tools, and data-driven processes.

The role emphasizes relationship building, strong communication, and the ability to work with minimal direction in a permanent WFH setup. Join a top-tier global team and contribute to growth and continuous improvement.

Qualifications

• Bachelor's degree in HR, Education, Business Administration, or related field.
• 1-3 years of progressive HR and HRIS/HCM experience.
• Experience with ATS, onboarding tools, and TLM program administration is a plus.
• Strong relationship management and customer service mindset.
• Proficient with data collection tools and MS Office suite.

Responsibilities

• Receive end-user HR support requests via phone, email, and ticketing system.
• Monitor ticket queue and initiate troubleshooting with clients.
• Investigate and resolve requests through final resolution and closure.
• Document actions and client interactions to support team coordination.
• Collaborate with team members to resolve client issues and perform additional duties as needed.

Skills

HRIS/HCM applications

ATS

Onboarding tools

Data collection tools

Relationship management

Analytical skills

Microsoft Office

Team collaboration

Education

Bachelor's degree in HR / related field

Tools

MS Word

MS Excel

MS PowerPoint

MS Visio

Job description

Emapta is hiring an HR Data & Support Specialist to resolve requests, troubleshoot issues, and strengthen client confidence in HR technology from home. You will support international businesses with a focus on HRIS/HCM, ATS, onboarding tools, and data-driven processes.

The role emphasizes relationship building, strong communication, and the ability to work with minimal direction in a permanent WFH setup. Join a top-tier global team and contribute to growth and continuous improvement.