Global Property Support Specialist (US Campaign)

Emapta; Davao City; On-site; PHP 223,000 - 279,000; Full time

Benefits offered by this job

HMO coverage

Night diff pay

Office location in Davao

Fixed weekends off

Salary advance program

Upskilling via Emapta Academy

Gym access for employees

Lifestyle perks

Employee referral incentives

20 annual leaves + cash conversion

Job summary

Emapta is hiring a Customer Service Representative to support U.S. homeowners and tenants with billing, payments, portals, and service requests in a full-time, onsite Davao role. The position offers a competitive salary and valuable perks, with a chance to advance within a top talent-driven company.

Join a team that emphasizes mentorship, global exposure, and ongoing upskilling through Emapta Academy while enjoying a collaborative work environment and weekends off via night shifts.

Qualifications

• At least 2 years of solid U.S. campaign customer service experience.
• Excellent written and verbal communication skills.
• Strong interpersonal and customer relationship management skills.
• Familiarity with property management systems and online portals.
• Proficiency in web-based applications, including Google Apps.

Responsibilities

• Respond to billing inquiries clearly and professionally.
• Assist customers with payment processing and autopay enrollment.
• Coordinate move-in and move-out schedules for managed properties.
• Create support tickets for issues needing other departments.
• Assist customers with portal activation, navigation, and password resets.
• Respond to inquiries via phone, chat, and email.
• Coordinate after-hours emergency maintenance dispatch requests.
• Collaborate with cross-functional teams to resolve customer concerns.

Skills

US campaign customer service

Written & verbal communication

Interpersonal skills

Multitasking

Property management systems

Online portals

Google Apps

Flexible hours

Tools

Google Apps

Job description

Emapta is hiring a Customer Service Representative to support U.S. homeowners and tenants with billing, payments, portals, and service requests in a full-time, onsite Davao role. The position offers a competitive salary and valuable perks, with a chance to advance within a top talent-driven company.

Join a team that emphasizes mentorship, global exposure, and ongoing upskilling through Emapta Academy while enjoying a collaborative work environment and weekends off via night shifts.