Customer Service Representative | Hybrid | Baguio | Shifting | Up to PHP25K

Emapta; Tili; Hybrid; PHP 223,000 - 279,000; Full time

Benefits offered by this job

Competitive Salary

Weekends Off

Hybrid work

HMO coverage with dependent

Baguio office

Salary Advance

Upskilling via Emapta Academy

Gym access

Lifestyle perks

Referral incentives

Annual leaves 20 days

Engagement activities

Job summary

Emapta is hiring a Customer Service Representative to assist U.S. homeowners and tenants with billing, moves, and portal access in a hybrid setup at Baguio.

The role emphasizes attentive problem-solving, multi-tasking, and cross-functional collaboration with global teams. Benefits include HMO, salary advances, and growth through Emapta Academy.

Qualifications

• At least 2 years of customer service experience supporting a U.S. campaign.
• Excellent written and verbal communication skills.
• Familiarity with property management portals is an advantage.

Responsibilities

• Respond clearly and professionally to billing inquiries from homeowners and tenants.
• Assist customers with payment processing and enrollment in automatic payments.
• Coordinate move-in and move-out schedules for managed properties.
• Create support tickets for questions needing other teams' input.
• Support portal activation, navigation, and password resets.
• Handle inquiries by phone, chat, and email; coordinate after-hours dispatch.

Skills

U.S. campaign experience

Excellent communication

Interpersonal skills

Multitask efficiently

CRM familiarity

Tools

Google Apps

Job description

Make Your Mark in Real Estate Customer Service

Great property experiences begin with someone who listens, solves problems, and follows through. As a Customer Service Representative, you will help U.S. homeowners and tenants navigate billing, moves, portal access, and urgent maintenance needs. Your work strengthens trust across residential communities while opening a long-term global career with Emapta, where top 1% talent finds meaningful growth and balance every day.

Snapshot

• Employment Type: Full-time
• Salary: PHP 20,000 - PHP 25,000
• Work Setup: Hybrid, Baguio
• Shift: Rotating Schedule, Weekends Off

Benefits

• Competitive Salary Package
• Weekends off
• Hybrid work arrangement
• HMO coverage with free dependent upon regularization
• Prime office location in Baguio (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

• At least 2 years of customer service experience supporting a U.S. campaign
• Excellent written and verbal communication skills
• Strong interpersonal and customer relationship management skills
• Ability to multitask and prioritize tasks effectively
• Proficiency in web-based applications, including Google Apps
• Familiarity with property management systems and online portals is an advantage
• Availability to work flexible hours, including evenings and weekends as needed

Responsibilities

Customer Support and Billing Assistance

• Respond clearly and professionally to billing inquiries from homeowners and tenants.
• Assist customers with payment processing and automatic payment enrollment.

Property and Move Assistance

• Assist customers interested in buying or selling managed properties.
• Coordinate move-in and move-out schedules for managed properties.

Ticketing and Portal Support

• Create support tickets for issues requiring assistance from other departments.
• Assist customers with portal account activation, navigation, and password resets.

Multichannel Support and Coordination

• Respond to customer inquiries by phone, chat, and email.
• Coordinate after-hours emergency maintenance dispatch requests.
• Collaborate with cross-functional teams to resolve customer concerns.

About the Client

Our client has grown from a service-focused property management business into an established real estate operator serving diverse residential communities. Its integrated approach brings together community management, rental services, brokerage, and responsive maintenance support. Investment in proprietary technology and skilled teams has made billing, communication, and everyday property operations more efficient for owners and residents. Recognized for sustained growth and service innovation, the company continues to expand its reach while creating rewarding careers for people who value collaboration and accountability.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.