Admin & Customer Service Representative | Hybrid | Baguio | Up to PHP25K

Emapta; Tili; Hybrid; PHP 223,000 - 279,000; Full time

Benefits offered by this job

Night differential pay to maximize你的?

Fixed weekends off

Hybrid work arrangement

HMO coverage with free dependent upon定

Salary Advance Program through ourbank

Upskilling through Emapta Academy

Office gym access

Lifestyle perks

Employee referral incentives

Annual leaves and cash conversion

Job summary

Emapta Philippines is hiring an Admin & Customer Service Representative to support property owners, vendors, and board members across the United States. This hybrid role is based in Baguio and offers night shifts with weekends off, a competitive salary, and opportunities for professional growth.

You will manage emails and calls, coordinate operations using Vantaca, and ensure accurate documentation through DocuSign.

Qualifications

• Minimum of 2 years of experience as a Customer Service Representative.
• Excellent written and verbal English communication skills.
• Strong proficiency in Google Workspace and web-based tools.
• Willingness to work the night shift and maintain a flexible schedule.
• Strong organizational skills and attention to detail.
• Proven ability to manage multiple tasks and work independently.
• Open communication style and team-oriented mindset.

Responsibilities

• Customer Service and Communication
• Respond to emails and phone calls from vendors, board members, and property owners.
• Handle calls from U.S. customers and vendors through IP telephony.
• Communicate operational requirements to U.S. clients and vendors.
• Provide exceptional customer service as the first point of contact.
• Ticket and Operations Management: Manage and update tickets using the Vantaca system.
• Coordinate with a Chicago-based Community Manager.
• Facilitate daily operations within an assigned property portfolio.
• Resolve community association requests through an online ticketing system.
• Documentation and Administrative Support: Research and resolve accounts receivable and accounts payable issues.
• Track and maintain documentation and operational records.
• Prepare documents for electronic signature using DocuSign.

Skills

English communication

Google Workspace

Night shift willingness

Multitasking

Attention to detail

Tools

Vantaca system

DocuSign

Job description

Premium Customer Service for a Fast-Growing Real Estate Services Firm

Successful property communities depend on responsive service, accurate coordination, and reliable administrative support. The Admin & Customer Service Representative strengthens daily operations by assisting property owners, vendors, and board members across the United States. This role offers top 1% talent meaningful international exposure, professional development, and a long-term global career with Emapta in the real estate industry.

Snapshot

• Employment Type: Full-time
• Work Setup: Hybrid, Baguio
• Shift: Night Shift, Weekends Off
• Salary: PHP 20,000- PHP25,000

Benefits

• Competitive Salary Package
• Night differential pay to maximize your earnings
• Fixed weekends off
• Hybrid work arrangement
• HMO coverage with free dependent upon regularization
• Prime office location in Baguio (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

• Minimum of 2 years of experience as a Customer Service Representative
• Excellent written and verbal English communication skills
• Strong proficiency in Google Workspace and web-based tools
• Willingness to work the night shift and maintain a flexible schedule
• Strong organizational skills and attention to detail
• Proven ability to manage multiple tasks and work independently
• Open communication style and team-oriented mindset

Responsibilities

• Customer Service and Communication
• Respond to emails and phone calls from vendors, board members, and property owners
• Handle calls from U.S. customers and vendors through IP telephony
• Communicate operational requirements to U.S. clients and vendors
• Provide exceptional customer service as the first point of contact

Ticket and Operations Management

• Manage and update tickets using the Vantaca system
• Coordinate with a Chicago-based Community Manager
• Facilitate daily operations within an assigned property portfolio
• Resolve community association requests through an online ticketing system

Documentation and Administrative Support

• Research and resolve accounts receivable and accounts payable issues
• Track and maintain documentation and operational records
• Prepare documents for electronic signature using DocuSign

About the Client

Our client is a fast-growing U.S.-based real estate services company transforming property ownership through integrated community management, rental management, brokerage, and in-house maintenance solutions. Supporting more than 50,000 homes and 750 buildings, it oversees billions in managed assets across multiple markets. Recognized among America's fastest-growing private companies, the organization combines advanced technology, responsive service, and industry-leading talent to simplify operations, strengthen communities, and create lasting value for property owners and residents nationwide while continuing its ambitious national expansion strategy today.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.