Customer Service Representative | Onsite | Davao | Night Shift | Up to PHP25K

Emapta; Davao City; On-site; PHP 223,000 - 279,000; Full time

Benefits offered by this job

HMO coverage

Night diff pay

Office location in Davao

Fixed weekends off

Salary advance program

Upskilling via Emapta Academy

Gym access for employees

Lifestyle perks

Employee referral incentives

20 annual leaves + cash conversion

Job summary

Emapta is hiring a Customer Service Representative to support U.S. homeowners and tenants with billing, payments, portals, and service requests in a full-time, onsite Davao role. The position offers a competitive salary and valuable perks, with a chance to advance within a top talent-driven company.

Join a team that emphasizes mentorship, global exposure, and ongoing upskilling through Emapta Academy while enjoying a collaborative work environment and weekends off via night shifts.

Qualifications

• At least 2 years of solid U.S. campaign customer service experience.
• Excellent written and verbal communication skills.
• Strong interpersonal and customer relationship management skills.
• Familiarity with property management systems and online portals.
• Proficiency in web-based applications, including Google Apps.

Responsibilities

• Respond to billing inquiries clearly and professionally.
• Assist customers with payment processing and autopay enrollment.
• Coordinate move-in and move-out schedules for managed properties.
• Create support tickets for issues needing other departments.
• Assist customers with portal activation, navigation, and password resets.
• Respond to inquiries via phone, chat, and email.
• Coordinate after-hours emergency maintenance dispatch requests.
• Collaborate with cross-functional teams to resolve customer concerns.

Skills

US campaign customer service

Written & verbal communication

Interpersonal skills

Multitasking

Property management systems

Online portals

Google Apps

Flexible hours

Tools

Google Apps

Job description

Connect Global Property Management With Exceptional Resident Support

Turn your U.S. customer service experience into expertise that supports communities across borders. Join Emapta as a Customer Service Representative, assisting homeowners and tenants with billing, payments, portals, property transitions, and service requests. Strengthen customer experience across U.S. property management operations while gaining international exposure and building a long-term career alongside Emapta's top 1% talent.

Your Gateway to Global Property Management

• Employment Type: Full-time
• Shift: Night Shift, Weekends Off
• Work Setup: Onsite, Davao
• Salary: PHP 20,000 - PHP 25,000

Exciting Perks Await!

• Competitive Salary Package
• Night differential pay to maximize your earnings
• HMO coverage with free dependent upon regularization
• Prime office location in Davao (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with a minimum of 6 months of company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• At least 2 years of solid customer service experience supporting a U.S. campaign
• Excellent written and verbal communication skills
• Strong interpersonal and customer relationship management skills
• Ability to multitask and prioritize work effectively
• Familiarity with property management systems and online portals, an advantage
• Proficiency in web-based applications, including Google Apps
• Availability to work flexible hours, including evenings and weekends, as needed

Your Daily Tasks

Customer Support and Billing Assistance

• Respond to billing inquiries from homeowners and tenants clearly and professionally
• Assist customers with payment processing and automatic payment enrollment

Property and Move Assistance

• Assist customers interested in buying or selling managed properties
• Coordinate move-in and move-out schedules for managed properties

Ticketing and Portal Support

• Create support tickets for issues that require assistance from other departments
• Assist customers with portal account activation, navigation, and password resets

Multichannel Support and Coordination

• Respond to customer inquiries through phone, chat, and email
• Coordinate after-hours emergency maintenance dispatch requests
• Collaborate with cross-functional teams to resolve customer concerns

About the Client

Our client helps U.S. community and property management companies strengthen operations through dedicated professionals who become an extension of their teams. They provide specialized support across customer service, homeowner and resident relations, accounting, work orders, administrative processes, and property operations. Their global delivery model combines industry-focused training with direct integration into client systems and workflows, enabling property management organizations to expand capacity, improve operational consistency, and provide dependable service across the communities and residents they support.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.