Admin & Customer Service Representative | Onsite | Davao | Up to PHP25K

Emapta; Davao City; On-site; PHP 223,000 - 279,000; Full time

Benefits offered by this job

Night differential pay

Fixed weekends off

HMO coverage

Training through Emapta Academy

Gym access

Salary advance program

Career growth

Employee referrals

Job summary

Emapta Philippines is hiring an Admin & Customer Service Representative to support a U.S. property management portfolio. You will handle emails, phone calls, ticket coordination, and accurate documentation while delivering responsive, professional service.

This full-time onsite role in Davao offers night shift with weekends off, competitive pay PHP 20,000 to 25,000, health benefits, training through Emapta Academy, and opportunities for long-term growth in a collaborative, global environment.

Qualifications

• Minimum of 2 years of experience as a Customer Service Representative.
• Excellent written and spoken English communication skills.
• Strong familiarity with Google Workspace and web-based tools.
• Willingness to work the night shift and maintain a flexible schedule.
• High level of organization and attention to detail.
• Strong multitasking skills and ability to work independently.
• Open communication style and team-oriented mindset.

Responsibilities

• Respond to emails and phone calls from vendors, board members, and property owners.
• Handle U.S. customer and vendor calls through IP telephony.
• Communicate operational requirements with U.S. clients and vendors.
• Provide exceptional customer service as the first point of contact.
• Manage and update tickets using the Vantaca system.
• Coordinate with a Chicago-based Community Manager.
• Facilitate daily operations within an assigned property portfolio.
• Resolve association requests through an online ticketing system.
• Research and resolve payment issues related to accounts receivable and accounts payable.
• Track and maintain documentation and operational records.
• Prepare documents for electronic signature using DocuSign.

Skills

Customer service

English communication

Night shift

Attention to detail

Organization

Independent work

Teamwork

Tools

Google Workspace

Web-based tools

Job description

Premium Customer Experiences for Modern U.S. Property Management

Customer connections keep property operations responsive, organized, and efficient. The Admin & Customer Service Representative supports a U.S. property management portfolio through timely communication, ticket coordination, payment research, and precise documentation. This opportunity offers top 1% talent meaningful international exposure, work-life balance, and a long-term global career with Emapta in a collaborative environment that values service, accuracy, and sustainable professional growth.

Snapshot

• Employment Type: Full-time
• Work Setup: Onsite, Davao
• Shift: Night Shift, Weekends Off
• Salary: PHP 20,000 - PHP 25,000

Benefits

• Competitive Salary Package
• Night differential pay to maximize your earnings
• Fixed weekends off
• HMO coverage with free dependent upon regularization
• Prime office location in Davao (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

• Minimum of 2 years of experience as a Customer Service Representative
• Excellent written and spoken English communication skills
• Strong familiarity with Google Workspace and web-based tools
• Willingness to work the night shift and maintain a flexible schedule
• High level of organization and attention to detail
• Strong multitasking skills and ability to work independently
• Open communication style and team-oriented mindset

Responsibilities

Customer Service and Communication

• Respond to emails and phone calls from vendors, board members, and property owners
• Handle U.S. customer and vendor calls through IP telephony
• Communicate operational requirements with U.S. clients and vendors
• Provide exceptional customer service as the first point of contact

Ticket and Operations Management

• Manage and update tickets using the Vantaca system
• Coordinate with a Chicago-based Community Manager
• Facilitate daily operations within an assigned property portfolio
• Resolve association requests through an online ticketing system

Documentation and Administrative Support

• Research and resolve payment issues related to accounts receivable and accounts payable
• Track and maintain documentation and operational records
• Prepare documents for electronic signature using DocuSign

About the Client

Our client is a trailblazing U.S.-based property management company redefining how communities are managed, supported, and experienced. What began as a bold idea has grown into an influential real estate enterprise known for technology-led operations, exceptional service, and integrated management solutions. Through strategic expansion, a high-performing team, and an unwavering commitment to innovation, the organization has earned industry recognition and lasting client trust. Its ambition remains clear: confidently setting the gold standard for modern property management across America and beyond.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.