Global Payments Onboarding Specialist

CloudPay; Philippines; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

13th Month Pay

Group Life Insurance, HMO

WFH Allowance

Mid-Year Bonus

Job summary

CloudPay is seeking a Payments Onboarding Specialist in a hybrid role based in Makati. You will drive seamless onboarding for new customers, coordinating with project managers, internal teams, and external providers to implement payment services for payrolls and go-live readiness.

You will manage multiple projects, ensure accurate configurations, and help establish standard service scopes while maintaining strong customer focus and timely delivery.

Qualifications

• Experience supporting SaaS, Payroll, Treasury, or Payment implementations.
• Strong communication and interpersonal skills with customers, partners, providers, and internal stakeholders across multiple countries.
• Excellent organizational, time-management, and multi-tasking abilities with great attention to detail.
• Problem-solving and decision-making skills to manage customer requests and escape appropriately.
• Ability to manage multiple tasks and projects simultaneously while meeting deadlines.

Responsibilities

• Support multiple projects simultaneously, ensuring Payment Services are set up for all payrolls and ready for go-live.
• Work closely with Project Managers, internal colleagues, external providers, and customers to complete tasks per the project plan.
• Attend and lead project meetings (internal and external) as required.
• Maintain and update project records and implementation documentation accurately and timely.
• Define standard services with Customers, identify out-of-scope requirements, and escalate when needed.
• Establish and validate employee bank details, ensuring configurations are completed and tested.
• Obtain statutory and third‑party payment requirements and ensure configurations are within timelines.
• Create annual calendars to ensure payments are executed accurately and on time.
• Facilitate a smooth handover of Customers to Payments Operations.

Skills

Communication skills

Multitasking

Project coordination

Customer-focused

Microsoft Office

Tools

Microsoft Office

Job description

CloudPay is seeking a Payments Onboarding Specialist in a hybrid role based in Makati. You will drive seamless onboarding for new customers, coordinating with project managers, internal teams, and external providers to implement payment services for payrolls and go-live readiness.

You will manage multiple projects, ensure accurate configurations, and help establish standard service scopes while maintaining strong customer focus and timely delivery.