Merchant Onboarding & Compliance Specialist

Paynamics; Philippines; Hybrid; PHP 360,000 - 480,000; Full time

Job summary

Paynamics Technologies Inc. is seeking a Merchant Onboarding Analyst to join our Merchant Service Delivery Team in a hybrid setup at Makati. You will manage the onboarding journey from lead to go-live, guiding merchants and Sales RMs through the process and supporting technical setup of payment channels.

The role requires a Bachelor’s degree in business, 1+ year of KYC/KYB or onboarding experience, and strong MS Office/CRM skills with excellent communication and attention to detail.

Qualifications

• Bachelor's degree in a business-related field.
• At least 1 year of experience in KYC/KYB, compliance, or merchant onboarding (financial services preferred).
• Proficient in MS Office; familiarity with CRM systems and onboarding tools.
• Strong communication, problem-solving, and organizational skills.
• High attention to detail, with the ability to work independently in a fast-paced environment.

Responsibilities

• Track and manage the entire merchant onboarding journey from lead to go-live.
• Guide merchants and Sales Relationship Managers through the onboarding process.
• Support technical setup of merchants and payment channels.
• Collect and verify documents to meet KYC/KYB and compliance requirements.
• Collaborate with Sales, Integration, Compliance, and Support teams to deliver a seamless experience.
• Monitor merchant activity to prevent churn and enhance satisfaction.
• Maintain strong product knowledge and suggest service improvements.
• Support ad-hoc business initiatives and ensure compliance with company standards.

Skills

KYC/KYB

Compliance

Merchant onboarding

Communication

Problem-solving

Organizational skills

Attention to detail

Independent work

Education

Bachelor's degree in business-related field

Tools

MS Office

CRM systems

Onboarding tools

Job description

Paynamics Technologies Inc. is seeking a Merchant Onboarding Analyst to join our Merchant Service Delivery Team in a hybrid setup at Makati. You will manage the onboarding journey from lead to go-live, guiding merchants and Sales RMs through the process and supporting technical setup of payment channels.

The role requires a Bachelor’s degree in business, 1+ year of KYC/KYB or onboarding experience, and strong MS Office/CRM skills with excellent communication and attention to detail.