Hybrid Payments Onboarding Specialist (Manila)

CloudPay Inc.; Manila; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

13th Month Pay

HMO

WFH Allowance

Group Life Insurance

Job summary

CloudPay Inc. in Manila, Philippines, is seeking a Payments Onboarding Specialist to deliver seamless onboarding experiences for new customers within a cross-functional project team.

You will ensure Payment Services are set up for payrolls and ready for go-live, while collaborating with Project Managers, internal teams, external providers, and customers to complete tasks on plan. The role requires strong communication, organisational, and multi-tasking skills, with a focus on accurate

Qualifications

• Experience supporting SaaS, Payroll, Treasury or Payment implementations.
• Strong communication and interpersonal skills across customers, partners, and internal stakeholders.
• Excellent organizational, time-management and multi-tasking abilities.

Responsibilities

• Support multiple projects simultaneously, ensuring Payment Services are set up for all payrolls and ready for go-live.
• Coordinate with Project Managers, internal colleagues, external providers, and customers to complete tasks per project plan.
• Attend and lead project meetings as required and maintain accurate implementation records.
• Define standard scope of services with customers and escalate out-of-scope items.
• Validate employee bank details and ensure configurations are tested and complete.
• Gather statutory and third-party payment requirements and meet timelines.
• Create annual calendars to ensure payments run on time.
• Facilitate smooth handover of customers to Payments Operations.

Skills

SaaS/payroll implementations

Communication

Organisational skills

Time management

Multitasking

Problem solving

Teamwork

Adaptability

Microsoft Office

Tools

Microsoft Office

Job description

CloudPay Inc. in Manila, Philippines, is seeking a Payments Onboarding Specialist to deliver seamless onboarding experiences for new customers within a cross-functional project team.

You will ensure Payment Services are set up for payrolls and ready for go-live, while collaborating with Project Managers, internal teams, external providers, and customers to complete tasks on plan. The role requires strong communication, organisational, and multi-tasking skills, with a focus on accurate