Payments Specialist

CloudPay; Manila; On-site; PHP 350,000 - 550,000; Full time

Benefits offered by this job

Competitive salary

Competitive vacation allowance

Calm app

Sick Leave

Employee Assistance Program (EAP)

Group Life Insurance

HMO

Employee Referral Program

De Minimis Benefit

WFH Allowance

Mid-Year Bonus

13th Month Pay

Regularization Bonus

1st Year Anniversary Bonus

Bereavement Leave

Paid Volunteering days

Study Leave

Marriage Leave

Job summary

CloudPay in the Philippines is seeking a Payments Specialist to work with customers and payment providers to ensure payroll-related payments are processed accurately and on time. You will collaborate with the team to deliver a modern pay experience for clients and support daily treasury-related tasks.

The role emphasizes strong customer service, cross-functional communication across countries, and attention to detail while maintaining compliance and efficient payment workflows.

Qualifications

• High level of customer service skills required.
• Able to communicate at all levels, deal with clients, payroll partners, payment solution providers, and internal colleagues via the telephone & email across multiple countries.
• Ability to effectively resolve issues, respond to queries, and to communicate proactively with stakeholders.
• A keen eye for detail.
• Organization, analytical, and decision-making skills.
• Independently manage workload and collaborate with internal and external stakeholders to deliver key business results.
• Ability to adapt quickly to new processes and new ways of working.
• Good knowledge of MS Office, Excel & Internet based software would be advantageous.
• Working knowledge of payroll and experience in treasury would be advantageous.

Responsibilities

• Liaise with external vendors to ensure smooth and timely processing of net and statutory payments.
• Ensuring funds are requested from clients in a timely manner and managing clients to ensure requests are complied with.
• Preparation and review of reconciliation reports for the use of client’s accounting department.
• Maintenance of process documentation as required.
• Ensuring bank details for any new payees are correctly set up.
• Assist, as necessary, in the implementation of new customers.
• Any other Ad hoc duties as required.

Skills

Customer service

Client communication

Attention to detail

Organizational skills

Analytical skills

Workload management

MS Office

Payroll knowledge

Treasury knowledge

Tools

MS Office

Excel

Job description

Our Vision

To be the world's most trusted global payroll partner, simplifying pay for all employees.

About This Job Opportunity

Our Vision

To be the world's most trusted global payroll partner, simplifying pay for all employees.

Our Mission

Empowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world.

Our People

Our fundamental beliefs at CloudPay are built on core values of professionalism, passion, empowerment, innovation, and teamwork. We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work. We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation.

What Makes This Role Exciting

Our fast-growing team in the Philippines is looking for a Payments Specialist who will work with customers and payment providers to ensure all payments off the back of payroll are made accurately and on time. The successful candidate will work with the team to provide the modern pay experience to our clients.

Main Responsibilities

• Liaise with external vendors to ensure smooth and timely processing of net and statutory payments
• Ensuring funds are requested from clients in a timely manner and managing clients to ensure requests are complied with
• Preparation and review of reconciliation reports for the use of client’s accounting department
• Maintenance of process documentation as required
• Ensuring bank details for any new payees are correctly set up
• Assist, as necessary, in the implementation of new customers
• Any other Ad hoc duties as required

Experience Needed For This Role

• High level of customer service skills required
• Able to communicate at all levels, deal with clients, payroll partners, payment solution providers, and internal colleagues via the telephone & email across multiple countries
• Ability to effectively resolve issues, respond to queries, and to communicate proactively with stakeholders
• A keen eye for detail
• Organization, analytical, and decision-making skills
• Independently manage workload and collaborate with internal and external stakeholders to deliver key business results
• Ability to adapt quickly to new processes and new ways of working
• Good knowledge of MS Office, Excel & Internet based software would be advantageous
• Working knowledge of payroll and experience in treasury would be advantageous

About You And Our Core Values

• Taking ownership, working with integrity and respect
• Being a team player is key to our culture
• Solution and customer focused
• Great initiative with the goal for excellence in achieving results
• Dedicated to developing and always looking for continuous improvements
• Be creative, be committed, be engaged and enjoy what you do

Philippines Package and Benefits

• Competitive Salary
• Competitive vacation allowance
• Calm app
• Sick Leave
• EAP
• Group Life Insurance, HMO
• Employee Referral Program
• De Minimis Benefit
• WFH Allowance
• Mid-Year Bonus
• 13th Month Pay
• Regularization Bonus, 1st Year Anniversary Bonus
• Bereavement Leave
• Paid Volunteering days
• Study Leave
• Marriage Leave

CloudPay is committed to being an equal opportunities employer

The CloudPay culture is built upon on five core values, from which we develop our service, our technology and our business strategies. Our fundamental beliefs are a promise to our employees, customers and partners, built on the core values of professionalism, passion, empowerment, innovation, and teamwork.

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