Global Payments Onboarding Lead

CloudPay Philippines Inc; Manila; Hybrid; PHP 400,000 - 700,000; Full time

Benefits offered by this job

Competitive Salary

Vacation allowance

Sick Leave

HMO

13th Month Pay

Mid-Year Bonus

WFH Allowance

Bereavement Leave

Volunteer days

Study Leave

Marriage Leave

Referral Program

EAP Life Insurance

Job summary

CloudPay Philippines Inc. is seeking a Payments Onboarding Specialist to deliver a seamless onboarding experience for new customers. You will join a cross-functional project team to implement payment services for payrolls, ensuring timely go-lives and high customer satisfaction.

The role requires strong communication, project coordination and multitasking across multiple countries, with a hybrid work setup including 1x/week RTO in Makati. Experience in SaaS/payroll implementations is desirable.

Qualifications

• Experience supporting SaaS, Payroll, Treasury or Payment implementations.
• Strong communication and interpersonal skills across countries.
• Organisational and time-management skills with attention to detail.

Responsibilities

• Support multiple projects simultaneously, ensuring Payment Services are set up for all payrolls and ready for go-live.
• Work with Project Managers, internal colleagues, external providers and customers to complete implementation tasks.
• Attend and lead project meetings as required and maintain accurate records.
• Define standard scope of services and identify out-of-scope requirements.
• Establish and validate employee bank details and ensure configurations/test results.
• Coordinate with customers to obtain statutory/third-party requirements and meet timelines.
• Create annual calendars to ensure payments are executed on time.
• Facilitate a smooth handover of customers to Payments Operations.

Skills

Communication

Multicultural collaboration

Project coordination

SaaS implementations

Payroll

Treasury

Payment implementations

Microsoft Office

Tools

Microsoft Office

Job description

CloudPay Philippines Inc. is seeking a Payments Onboarding Specialist to deliver a seamless onboarding experience for new customers. You will join a cross-functional project team to implement payment services for payrolls, ensuring timely go-lives and high customer satisfaction.

The role requires strong communication, project coordination and multitasking across multiple countries, with a hybrid work setup including 1x/week RTO in Makati. Experience in SaaS/payroll implementations is desirable.