Strategic Order Management Specialist

3M GLOBAL SERVICE CENTER PHILIPPINES

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Ibrido

PHP 450.000 - 600.000

Tempo pieno

43 ore fa

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Descrizione del lavoro

3M GLOBAL SERVICE CENTER PHILIPPINES is seeking a proactive Customer Service Associate to oversee the full order lifecycle for external customers. You will coordinate order entry, track status, address inquiries, and collaborate with internal teams to ensure accurate data and timely delivery.

The role emphasizes problem solving, process improvement, and exceptional communication in English, with opportunities to support premium accounts and contribute to cross-functional projects in a dynamic

Competenze

Bachelor's degree with minimum two years in customer service or sales.
Experience working with ERP and CRM systems.
Continuous improvement mindset; ability to learn new information quickly.
Attention to detail for handling orders, documentation, and product information.
Collaboration skills to work effectively with cross-functional and internal teams.
Ability to independently solve problems and identify solutions; self-motivated.
Clear and conceptual thinking; excellent judgment and discretion.
Excellent organizational skills.
Ability to de-escalate and resolve conflicts effectively.
Proactive in resolving issues before they become problems.
Proven and reliable follow-through with commitments and resolutions.
Customer-focused, positive, and solution-oriented; empathetic communication.

Mansioni

Acts as the primary liaison between 3M and customers, overseeing the entire order process from entry to delivery.
Handles order entry, status updates, product inquiries, pricing, shipping, and inventory issues.
Communicates clearly with external customers and internal 3M personnel via telephone, chat, and written correspondence.
Manages worklists, raises internal tickets for order management issues, and resolves issues related to material information records and master data.
Educates customers on processes, manages price change activities, and handles complex inquiries with adaptive techniques.
Enhances customer satisfaction by identifying and resolving problem patterns.
Provides proactive support for Premium and Strategic Key Accounts as required.
Develops and supports improvements for work processes and tools.
Participates in meetings to address ongoing issues and maintain a culture of quality.
Supports cross-functional teams, acts as a project liaison, and participates in process improvement teams.