Global Issue Resolution Analyst - Orders & Payments

3M; Taguig; On-site; PHP 400,000 - 700,000; Full time

Job summary

3M Global Business Services in the Philippines seeks a Customer Issue Resolution Analyst to support global B2B customers across international markets. You’ll investigate, connect the dots, work with cross-functional teams, and drive issues to resolution, embracing curiosity and data-driven problem solving.

You’ll engage with billing, pricing, and order-to-cash activities, applying strong communication skills, attention to detail, and a collaborative mindset to enhance customer experience.

Qualifications

• Bachelor's degree or equivalent with 2+ years in finance, AR/collections or pricing.
• Experience with ERP and CRM systems.
• Strong Excel skills: conditional formulas, VLOOKUP, pivot tables.
• Experience with Power BI reporting and automation tools.
• Analytical mindset with attention to detail and problem solving.

Responsibilities

• Lead end-to-end Customer Issue Resolution across billing, disputes, and payments.
• Collaborate with cross-functional teams to resolve issues and improve processes.
• Communicate clearly via email and phone with customers and internal contacts.
• Manage past-due accounts and ensure adherence to credit policies.
• Develop improvements for work processes and tools.
• Participate in meetings to address ongoing issues and drive quality.
• Support cross-functional projects and act as a liaison.

Skills

Excel

Power BI

ERP systems

CRM systems

Analytical skills

Attention to detail

Communication

English proficiency

Education

Bachelor's degree or High school diploma/GED with minimum two years in finance, AR/Collections or pricing

Tools

ERP systems

CRM systems

Job description

3M Global Business Services in the Philippines seeks a Customer Issue Resolution Analyst to support global B2B customers across international markets. You’ll investigate, connect the dots, work with cross-functional teams, and drive issues to resolution, embracing curiosity and data-driven problem solving.

You’ll engage with billing, pricing, and order-to-cash activities, applying strong communication skills, attention to detail, and a collaborative mindset to enhance customer experience.