Global Order Management Specialist & Analytics

DHL Global Forwarding; Philippines; On-site; PHP 360,000 - 480,000; Full time

Job summary

DHL Global Forwarding in Manila seeks a Specialist – Order Management Solutions (OMS) to support our global DGFF regions. You will train to handle purchase order management, Cargo Wise 1 order management, centralized billing, and analytics for origin and destination, plus customer system handling.

The role emphasizes accuracy, timely service and strong communication with internal partners. A 0–3 year background in logistics or BPO, plus MS Office and ERP exposure, will help you succeed.

Qualifications

• Bachelor's degree. A degree in logistics, industrial engineering, management will be an advantage / Undergraduate degree (Only GSC MNL & BOG)
• 0 – 3 years of job experience from BPO or logistics domain - Preferred
• Exposure to Enterprise Resource Platforms (ERPs) - Preferred

Responsibilities

• Understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures.
• Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.
• Deliver a high level of service quality through timely and accurate completion of services.
• Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.
• Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.
• Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.

Skills

English communication

Detail oriented

Logical reasoning

Customer-centric

Education

Bachelor's degree in logistics / industrial engineering / management OR Undergraduate (GSC MNL & BOG)

Tools

MS Office

Job description

DHL Global Forwarding in Manila seeks a Specialist – Order Management Solutions (OMS) to support our global DGFF regions. You will train to handle purchase order management, Cargo Wise 1 order management, centralized billing, and analytics for origin and destination, plus customer system handling.

The role emphasizes accuracy, timely service and strong communication with internal partners. A 0–3 year background in logistics or BPO, plus MS Office and ERP exposure, will help you succeed.