Ocean Freight Expert | Customer-Focused Operations

DHL Global Forwarding; Philippines; On-site; PHP 446,000 - 781,000; Full time

Job summary

DHL Global Forwarding is seeking an Expert – OFR, OAM in Manila to drive efficient ocean freight forwarding operations. You will engage with customers and internal/external stakeholders to ensure seamless service and robust communication.

Role requires 2-5 years in freight forwarding, strong English skills, and proficiency with MS Office and CargoWise/TMS. You will manage shipments, monitor status, and provide timely updates while maintaining compliance and service quality.

Qualifications

• 2-5 years of experience in ocean or air freight forwarding as a freight forwarder is required.
• English proficiency at intermediate level (spoken and written) is required.
• MS Office proficient; strong Excel knowledge preferred.
• Knowledge of CargoWise1/TMS is required.

Responsibilities

• Oversee OFR files for assigned customers with operational responsibility.
• Handle data management and coordinate with regional GSC teams.
• Respond to customers with shipment status, documentation, transit times, and prices via calls and emails.
• Quote, process orders, book, monitor and track shipments, and arrange invoicing.
• Identify risks, coordinate with stations to mitigate issues, and provide proactive customer updates.
• Maintain KPI/ SOP/compliance adherence and follow-up with customers.

Skills

2-5 years experience

Customer focus

Analytical skills

Attention to details

Communication skills

Team player

Pro-active problem-solving

Education

Bachelor’s degree (Graduation)

Tools

MS Office

Excel

CargoWise/TMS

Job description

DHL Global Forwarding is seeking an Expert – OFR, OAM in Manila to drive efficient ocean freight forwarding operations. You will engage with customers and internal/external stakeholders to ensure seamless service and robust communication.

Role requires 2-5 years in freight forwarding, strong English skills, and proficiency with MS Office and CargoWise/TMS. You will manage shipments, monitor status, and provide timely updates while maintaining compliance and service quality.