Global Order Management Solutions Specialist

Deutsche Post; Philippines; On-site; PHP 752,000 - 1,254,000; Full time

Job summary

Deutsche Post in Manila is seeking a Specialist – Order Management Solutions to support our DGFF regions with PO management, Cargo Wise 1 order handling, centralized billing, and analytics. The role involves training to efficiently handle diverse tasks and customer system handling.

Responsibilities include meeting SLAs, ensuring accurate service delivery, collaborating to improve processes, and promptly flagging challenges to supervisors and partners, with strong English communication and ERP

Qualifications

• Bachelor’s degree in logistics, industrial engineering or management (advantage).
• 0–3 years experience in BPO or logistics (preferred).
• Good knowledge in MS Office.
• Effective English communication (written and verbal).
• Exposure to ERP systems (preferred).
• Detail oriented.
• Good logical reasoning.
• High level of customer centricity.

Responsibilities

• Understand station/country documentation requirements and follow SOPs.
• Meet department SLAs and KPIs per delivery guidelines.
• Deliver high-quality service through timely, accurate work.
• Collaborate with colleagues to identify improvements for partners.
• Flag challenges to supervisor and partner promptly.
• Coordinate with stakeholders for regular communication and information flow.

Skills

MS Office

English communication

ERP exposure

Detail oriented

Logical reasoning

Customer focus

Education

Bachelor's degree in logistics / industrial engineering / management

Tools

ERP systems

Job description

Deutsche Post in Manila is seeking a Specialist – Order Management Solutions to support our DGFF regions with PO management, Cargo Wise 1 order handling, centralized billing, and analytics. The role involves training to efficiently handle diverse tasks and customer system handling.

Responsibilities include meeting SLAs, ensuring accurate service delivery, collaborating to improve processes, and promptly flagging challenges to supervisors and partners, with strong English communication and ERP