Specialist - Order Management Solutions

Deutsche Post; Philippines; On-site; PHP 752,000 - 1,254,000; Full time

Job summary

Deutsche Post in Manila is seeking a Specialist – Order Management Solutions to support our DGFF regions with PO management, Cargo Wise 1 order handling, centralized billing, and analytics. The role involves training to efficiently handle diverse tasks and customer system handling.

Responsibilities include meeting SLAs, ensuring accurate service delivery, collaborating to improve processes, and promptly flagging challenges to supervisors and partners, with strong English communication and ERP

Qualifications

• Bachelor’s degree in logistics, industrial engineering or management (advantage).
• 0–3 years experience in BPO or logistics (preferred).
• Good knowledge in MS Office.
• Effective English communication (written and verbal).
• Exposure to ERP systems (preferred).
• Detail oriented.
• Good logical reasoning.
• High level of customer centricity.

Responsibilities

• Understand station/country documentation requirements and follow SOPs.
• Meet department SLAs and KPIs per delivery guidelines.
• Deliver high-quality service through timely, accurate work.
• Collaborate with colleagues to identify improvements for partners.
• Flag challenges to supervisor and partner promptly.
• Coordinate with stakeholders for regular communication and information flow.

Skills

MS Office

English communication

ERP exposure

Detail oriented

Logical reasoning

Customer focus

Education

Bachelor's degree in logistics / industrial engineering / management

Tools

ERP systems

Job description

Job Title: Specialist – Order Management Solutions (OMS)

Job Location: Manila

In this role, you will have the opportunity to deliver exceptional service within the Order Management Solutions Service line, supporting our DGFF regions and countries worldwide. The role involves training to efficiently handle various tasks, such as purchase order management, Cargo Wise 1 order management, centralized billing, analytics for both origin and destination, and customer system handling.

Key Responsibilities:

• To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures.
• Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.
• Deliver a high level of service quality through timely and accurate completion of services.
• Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.
• Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.
• Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.

Required Skills/Abilities:

• Bachelor´s degree. A degree in logistics, industrial engineering, management will be an advantage / Undergraduate degree (Only GSC MNL & BOG)
• 0 – 3 years of job experience from BPO or logistics domain - Preferred
• Good knowledge in MS office
• Effective English communication skills, written and verbal.
• Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred.
• Detail oriented
• Good logical reasoning skills
• High level of customer centricity