Order & Customer Care Specialist

A5R0-Goodyear Reg Bus SVc Inc.

Manila

Hybrid

PHP 300,000 - 420,000

Full time

6 days ago

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Job summary

Goodyear is seeking a detail‑oriented Customer Service and Order Management specialist in Manila to receive and process customer orders, provide order status updates, and guide customers through ordering channels.

The role requires 1–3 years in customer service or supply chain, familiarity with SAP or CRM tools, and strong communication to coordinate with logistics, finance, and sales teams in a hybrid setup at BGC.

Qualifications

Bachelor's degree or equivalent practical experience in a related field.
1–3 years in customer service, order management, or a supply chain/logistics role.
Hands-on exposure to ERP systems (e.g., SAP) or CRM/ticketing tools.

Responsibilities

You will receive and process customer orders accurately.
You will provide updates on product availability, delivery schedules, and shipment status.
You will guide customers through ordering channels (Customer Service and e-Ordering platforms).
You will address customer inquiries and requests at the first point of contact.
You will log, track, and follow up on unresolved issues in accordance with defined service standards.
You will enter and resolve claims in the Quality Management (QM) module.
You will understand and assist with basic logistics, billing, and pricing issues.
You will support sales by offering product alternatives during order-related issues.
You will execute actions aligned with sales and business growth plans.