Ocean Freight Operations Specialist

Deutsche Post; Philippines; On-site; PHP 300,000 - 540,000; Full time

Job summary

Deutsche Post in the Philippines is seeking a back-end service professional for Ocean Freight support, working on one or more services with a continuous improvement mindset.

You will help ensure timely and accurate task completion, align with SOPs, and collaborate with teams across regions to deliver reliable logistics support. Strong English communication and ERP exposure are valued.

Qualifications

• Bachelor's degree in logistics or management.
• 0–3 years experience in BPO or logistics (preferred).
• Ocean Freight experience is preferred.
• Good knowledge of MS Office.
• Effective written and spoken English communication.
• Experience with ERP systems (preferred).
• Strong logical reasoning skills.
• Strong customer-centric approach.

Responsibilities

• Understand station or country documentation requirements and follow SOPs.
• Ensure SLAs and KPIs are met according to delivery guidelines.
• Operate services across shifts, countries, or regions.
• Deliver high-quality service through timely, accurate work.
• Collaborate with colleagues to share best practices and improve services.
• Flag challenges to supervisor and business partner promptly.
• Coordinate with stakeholders for regular communication and flow of information.

Skills

English communication

Logical reasoning

Customer centricity

Education

Bachelor's degree in logistics/management

Tools

MS Office

ERP exposure

Job description

Deutsche Post in the Philippines is seeking a back-end service professional for Ocean Freight support, working on one or more services with a continuous improvement mindset.

You will help ensure timely and accurate task completion, align with SOPs, and collaborate with teams across regions to deliver reliable logistics support. Strong English communication and ERP exposure are valued.