Global Order Management Analyst (SAP/Salesforce)

Continental Industry; Taguig; On-site; PHP 446,000 - 781,000; Full time

Job summary

Continental Global Business Services Manila Inc. is seeking a Customer Service/Order Management professional to support Salesforce orders and SAP transactions, ensuring accurate entry and on-time fulfillment.

You will handle inquiries, coordinate with pricing and supply chain, and provide solutions to customer needs across regional markets. A Bachelor’s degree and 2–5 years’ experience are required.

Qualifications

• Bachelor’s degree or equivalent.
• 2–5 years of experience in Customer Service, Order Management or Supply Chain roles.
• Order Management Or Supply Chain Management Experience Required.
• Small group project or process improvement initiative.
• At least 2 years experience in a BPO or shared services environment working with Asia, Australia, Europe, South Africa, Latin America or North America market.

Responsibilities

• Manage queues and cases (customer orders and inquiries) from Salesforce.com.
• Answer customer inquiries completely and accurately.
• Accurately enter orders manually into SAP and ensure electronic orders flow into the system.
• Resolve order conflicts (pricing, terms, products) and monitor orders through shipment.
• Coordinate with pricing, supply chain, master data, and other departments to resolve inquiries and improve processes.
• Function as universal back-up for specialized accounts/tasks and drive value-added services.

Skills

Customer service

Order management

Supply chain

Education

Bachelor’s degree or equivalent

Tools

Salesforce

SAP

Job description

Continental Global Business Services Manila Inc. is seeking a Customer Service/Order Management professional to support Salesforce orders and SAP transactions, ensuring accurate entry and on-time fulfillment.

You will handle inquiries, coordinate with pricing and supply chain, and provide solutions to customer needs across regional markets. A Bachelor’s degree and 2–5 years’ experience are required.