Ocean Customer Experience Specialist - Bilingual (Hybrid)

Maersk; Hinoba-an; Hybrid; PHP 2,625,000 - 4,125,000; Full time

Job summary

Maersk is seeking an Ocean Customer Experience Specialist to join the Mexico team. The role involves delivering high-quality customer service for Ocean products, handling inquiries via email and case management systems, and coordinating with Mexico-based counterparts to resolve import/export requests.

The ideal candidate has 2+ years in shipping/logistics with end-to-end customer service experience and strong English and Spanish communication skills.

Qualifications

• Bachelor's degree or equivalent work experience.
• 2+ years in shipping/logistics with end-to-end customer service experience preferred.
• Excellent English and Spanish written and verbal communication.

Responsibilities

• Manage customer inquiries via email and case management platforms.
• Resolve import/export shipment concerns and requests (e.g., Bills of Lading).
• Prioritize workload to meet turnaround times and productivity targets.
• Document actions and maintain complete case records.
• Collaborate with Mexico-based teams and other stakeholders to resolve customer concerns.

Skills

English language

Spanish language

Customer service

Case management

Attention to detail

Education

Bachelor's degree

Tools

Salesforce

Ticketing systems

Job description

Maersk is seeking an Ocean Customer Experience Specialist to join the Mexico team. The role involves delivering high-quality customer service for Ocean products, handling inquiries via email and case management systems, and coordinating with Mexico-based counterparts to resolve import/export requests.

The ideal candidate has 2+ years in shipping/logistics with end-to-end customer service experience and strong English and Spanish communication skills.