Bilingual Ocean CX Specialist – Night Shift (Hybrid)

A.P. Moller - Maersk; Pasig; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Maersk, a global leader in integrated logistics, seeks an Ocean Customer Experience Specialist to support OT CX processes for ocean products. You will handle inquiries, manage cases, and maintain high service levels while coordinating with the Mexico team and stakeholders in a bilingual environment (English/Spanish).

The role requires strong customer service skills, knowledge of shipments documentation (BLs, invoices), and the ability to work in a fast-paced, multinational setting.

Qualifications

• Bachelor's degree or equivalent work experience.
• Background in shipping and logistics preferred with experience in documentation and customer service end-to-end processes.
• Strong customer service orientation and bilingual communication in English and Spanish.

Responsibilities

• Manage customer inquiries via email and case management platforms.
• Resolve concerns related to import/export shipments and related documentation.
• Collaborate with cross-functional teams, including Mexico-based counterparts, to ensure timely resolution.

Skills

Customer service

Shipping & logistics

End-to-end process

Bilingual English/Spanish

Education

Bachelor's degree or equivalent

Tools

Salesforce

Case management systems

Job description

Maersk, a global leader in integrated logistics, seeks an Ocean Customer Experience Specialist to support OT CX processes for ocean products. You will handle inquiries, manage cases, and maintain high service levels while coordinating with the Mexico team and stakeholders in a bilingual environment (English/Spanish).

The role requires strong customer service skills, knowledge of shipments documentation (BLs, invoices), and the ability to work in a fast-paced, multinational setting.