Global Ocean CX Leader — Customer Experience & Growth

Maersk; Manila; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Maersk, a global leader in container logistics, is seeking a seasoned Customer Experience leader in Manila to drive high-quality customer interactions for a diverse client base. You will oversee all customer-facing activities within a small/medium cluster, focusing on delivering consistent brand experiences and building lasting relationships.

With over 100,000 employees across 130 countries, Maersk emphasizes diversity, continuous learning, and sustainable growth.

Qualifications

• At least 5 years of leadership experience in Customer Service.
• Relevant experience in Shipping, Supply Chain, Logistics or BPO operations.
• Excellent English communication skills, both written and verbal.
• Bachelor's Degree graduate.
• Willing to work on a midshift schedule.

Responsibilities

• Ensure consistent delivery aligned with the brand.
• Contribute to the Commercial Pipeline Management.
• Build and maintain strong customer relationships.
• Understand customers' businesses and needs for the CX organization.
• Review team performance and address issues to improve service.
• Drive continuous improvement and change management.
• Deliver sales targets through quote follow-up and internal sales customers.
• Own all customer-facing activities in a small/medium cluster.

Skills

5+ years leadership experience

Shipping/Supply Chain/Logistics/BPO

Performance and Change Management

Learning Competencies

Talent Building

Excellent English communication

Education

Bachelor's Degree

Job description

Maersk, a global leader in container logistics, is seeking a seasoned Customer Experience leader in Manila to drive high-quality customer interactions for a diverse client base. You will oversee all customer-facing activities within a small/medium cluster, focusing on delivering consistent brand experiences and building lasting relationships.

With over 100,000 employees across 130 countries, Maersk emphasizes diversity, continuous learning, and sustainable growth.