Ocean Customer Experience Lead

Maersk Global Service Centres Philippines Limited; Pasig; Presencial; PHP 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

Maersk Global Service Centres Philippines Limited, a multinational leader in logistics, seeks a senior Customer Service Leader to manage all customer-facing activities within a small/medium cluster. You will drive delivery quality, client relationships, and continuous improvements in a globally connected environment.

Join Maersk to develop professionally in a diverse, inclusive workplace, interact daily with colleagues worldwide, and contribute to a setting that supports ongoing learning and

Formación

• At least 5 years of strong leadership experience in Customer Service.
• Relevant experience in Shipping, Supply Chain, Logistics or BPO operations.
• Performance and Change Management skills.
• Learning Competencies.
• Talent Building skills.
• Excellent English communication skills both in written and verbal.
• Bachelor's Degree graduate.
• Willing to work on a midshiftschedule.

Responsabilidades

• Ensures consistent delivery in line with the brand.
• Contributes to the Commercial Pipeline Management.
• Drives and builds strong relationships with customers.
• Plans and deploys the understanding of customers' businesses and needs to the Customer Experience Organisation.
• Reviews team performance and identifies possible issues in order to provide a better service.
• Drives overall continuous improvement opportunities and Change management.
• Delivers agreed sales targets based on quote follow up and assigned internal sales customers ensuring a focus on segmentation drivers.
• Has responsibility for all customer facing activities and for providing a consistently high quality experience for new and existing customers in a small/medium size cluster.

Conocimientos

Leadership

Customer Service

Performance Management

Change Management

Learning Agility

Talent Development

English Proficiency

Educación

Bachelor's degree

Descripción del empleo

Maersk Global Service Centres Philippines Limited, a multinational leader in logistics, seeks a senior Customer Service Leader to manage all customer-facing activities within a small/medium cluster. You will drive delivery quality, client relationships, and continuous improvements in a globally connected environment.

Join Maersk to develop professionally in a diverse, inclusive workplace, interact daily with colleagues worldwide, and contribute to a setting that supports ongoing learning and