SWE Ocean Customer Experience Manager

Maersk; Manila; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Maersk, a global leader in container logistics, is seeking a seasoned Customer Experience leader in Manila to drive high-quality customer interactions for a diverse client base. You will oversee all customer-facing activities within a small/medium cluster, focusing on delivering consistent brand experiences and building lasting relationships.

With over 100,000 employees across 130 countries, Maersk emphasizes diversity, continuous learning, and sustainable growth.

Qualifications

• At least 5 years of leadership experience in Customer Service.
• Relevant experience in Shipping, Supply Chain, Logistics or BPO operations.
• Excellent English communication skills, both written and verbal.
• Bachelor's Degree graduate.
• Willing to work on a midshift schedule.

Responsibilities

• Ensure consistent delivery aligned with the brand.
• Contribute to the Commercial Pipeline Management.
• Build and maintain strong customer relationships.
• Understand customers' businesses and needs for the CX organization.
• Review team performance and address issues to improve service.
• Drive continuous improvement and change management.
• Deliver sales targets through quote follow-up and internal sales customers.
• Own all customer-facing activities in a small/medium cluster.

Skills

5+ years leadership experience

Shipping/Supply Chain/Logistics/BPO

Performance and Change Management

Learning Competencies

Talent Building

Excellent English communication

Education

Bachelor's Degree

Job description

Has responsibility for all customer facing activities and for providing a consistently high quality experience for new and existing customers in a small/medium size cluster. Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

Key Responsibilities

• Ensures consistent delivery in line with the brand.
• Contributes to the Commercial Pipeline Management.
• Drives and builds strong relationships with customers.
• Plans and deploys the understanding of customers' businesses and needs to the Customer Experience Organisation.
• Reviews team performance and identifies possible issues in order to provide a better service.
• Drives overall continuous improvement opportunities and Change management.
• Delivers agreed sales targets based on quote follow up and assigned internal sales customers ensuring a focus on segmentation drivers.
• Has responsibility for all customer facing activities and for providing a consistently high quality experience for new and existing customers in a small/medium size cluster.

Qualifications

• At least 5 years of strong leadership experience in Customer Service
• Relevant experience in Shipping, Supply Chain, Logistics or BPO operations
• Performance and Change Management skills
• Learning Competencies
• Talent Building skills
• Excellent English communication skills both in written and verbal
• Bachelor's Degree graduate
• Willing to work on a midshift schedule

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.