Global Logistics CX & Documentation Lead

Maersk Global Service Centres Philippines Limited; Pasig; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Maersk Global Service Centres Philippines Limited is recruiting for a Lead Logistics CX & Operations Specialist to oversee daily documentation tasks, ensuring quality and timely handling aligned with IOPs. The role includes customer onboarding, case and relationship management, and contract/dispute handling in a multinational environment.

You will interact with colleagues globally, contribute to process improvements, and support peers with technical or process-related challenges while

Qualifications

• Prepare export/import documentation and submit timely to stakeholders.
• Adhere to IOPs; deviations checked with stakeholders.
• Focus on data quality to meet SLAs and maintain process knowledge.

Responsibilities

• Customer channel management
• Case Management
• Customer onboarding and relationship management
• Contract and dispute management
• and more.

Job description

Maersk Global Service Centres Philippines Limited is recruiting for a Lead Logistics CX & Operations Specialist to oversee daily documentation tasks, ensuring quality and timely handling aligned with IOPs. The role includes customer onboarding, case and relationship management, and contract/dispute handling in a multinational environment.

You will interact with colleagues globally, contribute to process improvements, and support peers with technical or process-related challenges while