Global Logistics CX & Transformation Lead

APM Terminals Gothenburg; Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Maersk is seeking a Senior Global GSC Leader to drive transformation and operational excellence across the LLP pillar, ensuring consistent service delivery while embedding The Maersk Way in all GSC operations. You will lead strategic initiatives to optimize cost, FTE, and performance across regions.

Accountable for building a globally aligned organization with strong stakeholder management, and a focus on continuous improvement and customer experience across the value chain from origin to

Qualifications

• Bachelor’s degree in supply chain, Logistics, Business, or related field.
• Strong experience in Lead Logistics processes for the respective area.
• Understanding of Maersk systems across Ocean & L&S end-to-end value stream knowledge.
• Strong communication, influencing and stakeholder management skills.
• Willing to work in an RTO setup and day shift schedule.

Responsibilities

• Lead A3 problem solving and ensure RCA quality before escalation.
• Manage monthly volume forecasting, FTE reviews, and billing.
• Run KCXI reviews to monitor customer experience and align CX targets.
• Oversee migration reviews for new accounts and SCP/AI automation adoption.
• Coach teams and drive KPI delivery; uphold The Maersk Way.

Skills

Cost & Commercial

Cross-functional leadership

Forecasting

Logistics leadership

Global operations

Stakeholder management

Cost optimization

Education

Bachelor’s degree in supply chain

Advanced degree or certifications

Job description

Maersk is seeking a Senior Global GSC Leader to drive transformation and operational excellence across the LLP pillar, ensuring consistent service delivery while embedding The Maersk Way in all GSC operations. You will lead strategic initiatives to optimize cost, FTE, and performance across regions.

Accountable for building a globally aligned organization with strong stakeholder management, and a focus on continuous improvement and customer experience across the value chain from origin to