Global HR Enablement Specialist – SuccessFactors

Boehringer Ingelheim Business Services Philippines, Inc.; Muntinlupa; On-site; PHP 1,200,000 - 1,650,000; Full time

Job summary

Boehringer Ingelheim Business Services Philippines, Inc. is seeking an HR Enablement & Support professional to maintain and enhance global HR technology solutions.

You will support HR processes across Onboarding, Social Onboarding, Time Off, Recruitment and Employee Central, ensuring smooth operation of SAP SuccessFactors and ServiceNow. You will collaborate with Global Project & Process Managers, IT and vendors to implement new tools, coordinate changes, and train teams.

Qualifications

• 5+ years in HR services/HRIT with focus on Employee Central, Onboarding and SuccessFactors Core.
• Proven end-to-end project management experience.
• International project work or cross-geo collaboration.
• Business fluency in English (verbal and written).
• Ability to work across functions and geographies with sensitivity to different cultures.
• Basic understanding of compliance (GDPR, data retention, labor laws).
• Open to flexible/rotational/shifting schedule (24/5 global support).

Responsibilities

• Provide 2nd/3rd level support for global HR systems (SuccessFactors, Hire-to-Retire).
• Collaborate with Global Project & Process Managers to scope new tools or improvements.
• Serve as POC and process expert for modules like Onboarding, Time Off, Recruitment, Employee Central.
• Lead release management, UAT, testing, and documentation for changes.
• Coordinate with SSC, IT and external vendors to align processes.
• Ensure data governance and interface issue resolution with IT.
• Lead or co-lead HR projects across global and local scopes.
• Analyze complex user permissions and workflow configurations.

Skills

HR experience

Project management

International experience

English fluency

Stakeholder collaboration

Tools

SAP SuccessFactors

ServiceNow

Job description

Boehringer Ingelheim Business Services Philippines, Inc. is seeking an HR Enablement & Support professional to maintain and enhance global HR technology solutions.

You will support HR processes across Onboarding, Social Onboarding, Time Off, Recruitment and Employee Central, ensuring smooth operation of SAP SuccessFactors and ServiceNow. You will collaborate with Global Project & Process Managers, IT and vendors to implement new tools, coordinate changes, and train teams.