Specialist, HR Enablement & Support

Boehringer Ingelheim GmbH; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Boehringer Ingelheim GmbH in the Philippines seeks an HR Enablement & Support specialist to maintain and improve global HR technology solutions, focusing on Employee Central, Onboarding, and SuccessFactors core modules.

You will collaborate with international teams to gather requirements, implement changes, manage release cycles, and ensure data integrity across SAP SuccessFactors and ServiceNow. Strong English communication is essential, with flexibility for a global 24/5 support model.

Qualifications

• 2–3 years of experience in HR Services/HRIT with focus on Employee Central, Onboarding and SuccessFactors Core.

Responsibilities

• Provide 2nd/3rd level support for global HR systems, primarily SuccessFactors and Hire-to-Retire processes.
• Collaborate with Project & Process Managers to gather requirements for new tools or process improvements.
• Manage system changes with impact analysis, configuration updates, testing and documentation (Release Management, UAT).
• Coordinate with local/regional SSC, HR Process Management and IT vendors to align processes and resolve issues.
• Ensure data alignment and proper interfaces across HR data consumers and IT support.

Skills

HRIS

SuccessFactors

English proficiency

Project management

Education

Bachelor's degree in HR/IT

Tools

SAP SuccessFactors

ServiceNow

Job description

Join our HR Enablement & Support team and play a vital role in supporting and enhancing global HR technology solutions!

You will be responsible for maintaining and continuously improving HR processes across Onboarding, Social Onboarding, Time Off, Recruitment, and Employee Central, while ensuring the effective operation of platforms such as SAP SuccessFactors and ServiceNow.

Duties & Responsibilities

• Provide 2nd/3rd level support for global HR systems, primarily SuccessFactors and Hire-to-Retire processes.
• Closely collaborate with Project & Process Managers in gathering and specifying requirements for implementing new tools/processes or enhancing existing ones.
• Independently manage business changes in the system by running an impact analysis first and by informing affected parties, performing/coordinating configuration changes, managing testing activities and updating documentation etc. (Release Management, UAT, etc)
• Collaborate with various stakeholders from local/regional SSC, HR Process Management and IT/ext. vendor to align on processes and resolve issues.
• Ensure business alignment with all data consumers inside and outside HR and work closely with IT support on interface related issues.
• Responsible for analysis and resolution for complex issues related to user permissions, workflow and business rule configurations.
• Participate in global HR projects to represent the respective area of responsibility.

About our Future Employee

• Has at least 2 to 3 years of relevant work experience in HR Services, HRIT with focus on Employee Central, Onboarding and SuccessFactors Core (Role-based Permissions, Workflow and Business Rule Configurations, etc).
• Proven project management experience, including end-to-end system rollouts and implementation initiatives.
• International experience from project work or day-to-day business.
• Business fluency in English.
• Ability to work effectively across functions and geographies, demonstrating strong cultural awareness and sensitivity in diverse environments.
• Basic understanding of compliance aspects (i.e. Data Protection regulations like GDPR in EU, Data Retention, co-determination rights, labor laws).
• Open for flexible/rotational/shifting schedule (24 hours by 5 days global support).