SAP SuccessFactors & ServiceNow HR Specialist

Partners Group; Philippines; On-site; PHP 1,000,000 - 1,800,000; Full time

Benefits offered by this job

Global exposure

Learning opportunities

Competitive package

Job summary

Partners Group in Manila is seeking a Digital HR Specialist to manage HR systems, deliver HR projects, and enhance the employee experience through digital enablement. You will act as a subject matter expert across SAP SuccessFactors modules and related platforms, ensuring stable operations and compliant configurations.

The role requires collaboration with HR, IT and global stakeholders, applying AI tools such as Copilot and ChatGPT to improve reporting, documentation, and knowledge sharing.

Qualifications

• Bachelor’s degree in HR, Business Administration, IT, Data Analytics, or related field preferred
• At least 5 years of relevant experience in HRIS with SuccessFactors modules (Employee Central, Recruiting, Onboarding, Performance & Goals, Compensation, Reporting and Learning)
• Proven experience with ServiceNow HR Service Delivery including HR case management, workflow configuration, knowledge articles, and employee service delivery processes
• At least one SAP SuccessFactors certification required; additional HRIS or ServiceNow certifications are a strong advantage
• Strong customer-service mindset with focus on employee experience, operational excellence, and continuous improvement
• Agile, proactive, eager to learn new HR systems and obtain further certifications
• Strong written and verbal communication skills in English
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Flexibility to work alternative schedules or shifts as needed

Responsibilities

• Act as a subject matter expert in two or more SAP SuccessFactors modules
• Provide first- and second-level support, managing HR cases, escalations and service requests
• Perform root cause analysis to resolve recurring issues and prevent future incidents
• Ensure adherence to SLA response, resolution, and lifecycle targets and support service performance improvements
• Assess, translate, and implement functional/technical change requests into scalable solutions
• Plan and coordinate system releases, upgrades, UAT, regression testing, and post-release validation
• Coordinate with IT teams and external vendors to manage integrations, enhancements, and defect resolution
• Maintain system stability, security, data integrity, and compliance including roles, permissions, and audit controls
• Create, review, and maintain documentation and knowledge assets (guides, SOPs, KB articles, data dictionaries)
• Manage digital knowledge platforms (Confluence, SharePoint)
• Apply AI tools (Copilot, ChatGPT) to support HR operations, reporting, documentation, and knowledge discovery
• Monitor case trends and service metrics to identify risks and improvement opportunities
• Collaborate with HR, IT, TA, and global stakeholders, translating technical concepts into clear business language
• Contribute to continuous improvement, digital innovation, and operational excellence initiatives

Skills

HRIS

SAP SuccessFactors

ServiceNow

English communication

Education

Bachelor’s degree in HR/IT/Business

Tools

SAP SuccessFactors modules

ServiceNow

Confluence

SharePoint

Copilot/AI tools

Job description

Partners Group in Manila is seeking a Digital HR Specialist to manage HR systems, deliver HR projects, and enhance the employee experience through digital enablement. You will act as a subject matter expert across SAP SuccessFactors modules and related platforms, ensuring stable operations and compliant configurations.

The role requires collaboration with HR, IT and global stakeholders, applying AI tools such as Copilot and ChatGPT to improve reporting, documentation, and knowledge sharing.