Sr. Specialist, HR Enablement a& Support

Boehringer Ingelheim Business Services Philippines, Inc.; Muntinlupa; On-site; PHP 1,200,000 - 1,650,000; Full time

Job summary

Boehringer Ingelheim Business Services Philippines, Inc. is seeking an HR Enablement & Support professional to maintain and enhance global HR technology solutions.

You will support HR processes across Onboarding, Social Onboarding, Time Off, Recruitment and Employee Central, ensuring smooth operation of SAP SuccessFactors and ServiceNow. You will collaborate with Global Project & Process Managers, IT and vendors to implement new tools, coordinate changes, and train teams.

Qualifications

• 5+ years in HR services/HRIT with focus on Employee Central, Onboarding and SuccessFactors Core.
• Proven end-to-end project management experience.
• International project work or cross-geo collaboration.
• Business fluency in English (verbal and written).
• Ability to work across functions and geographies with sensitivity to different cultures.
• Basic understanding of compliance (GDPR, data retention, labor laws).
• Open to flexible/rotational/shifting schedule (24/5 global support).

Responsibilities

• Provide 2nd/3rd level support for global HR systems (SuccessFactors, Hire-to-Retire).
• Collaborate with Global Project & Process Managers to scope new tools or improvements.
• Serve as POC and process expert for modules like Onboarding, Time Off, Recruitment, Employee Central.
• Lead release management, UAT, testing, and documentation for changes.
• Coordinate with SSC, IT and external vendors to align processes.
• Ensure data governance and interface issue resolution with IT.
• Lead or co-lead HR projects across global and local scopes.
• Analyze complex user permissions and workflow configurations.

Skills

HR experience

Project management

International experience

English fluency

Stakeholder collaboration

Tools

SAP SuccessFactors

ServiceNow

Job description

The Position

Join our HR Enablement & Support team and play a vital role in supporting and enhancing global HR technology solutions!
You will be responsible for maintaining and continuously improving HR processes across Onboarding, Social Onboarding, Time Off, Recruitment, and Employee Central, while ensuring the effective operation of platforms such as SAP SuccessFactors and ServiceNow.

Duties and Responsibilities

• Provide 2nd/3rd level support for global HR systems, primarily SuccessFactors and Hire-to-Retire processes.

• Closely collaborate with Global Project & Process Managers in gathering and specifying requirements for implementing new tools/processes or enhancing existing ones.

• Act as POC and process expert for assigned scope modules such as Onboarding, Social Onboarding, Time Off, Recruitment, Employee Central etc., and global HR systems/tools such as SuccessFactors, ServiceNow, etc. This also includes review and training for new processes and system/tools, and their subsequent handover to the team or other HR teams.

• Independently manage business changes in the system by running an impact analysis first and by informing affected parties, performing/coordinating configuration changes, managing testing activities and updating documentation etc. (Release Management, UAT, etc)

• Collaborate with various stakeholders from local/regional SSC, Global Project & Process Managers and IT/external vendor to align on processes and resolve issues.

• Ensure business alignment with all data consumers inside and outside HR and work closely with IT support on interface related issues.

• Project Management. Lead/co-lead in global and local HR projects for assigned areas of responsibility. Collaborate with Global Project & Process Managers to gather, analyze and translate business requirements into clear and detailed specifications.

• Responsible for analysis and resolution for complex issues related to user permissions, workflow and business rule configurations.
  

About our Future Employee

• Has at least 5 years of relevant work experience in HR Services, HRIT with focus on Employee Central, Onboarding and SuccessFactors Core (Role-based Permissions, Workflow and Business Rule Configurations, etc).

• Proven project management experience, including end-to-end system rollouts and implementation initiatives.

• International experience from project work or day-to-day business.

• Business fluency in English.

• Ability to work effectively across functions and geographies, demonstrating strong cultural awareness and sensitivity in diverse environments.

• Basic understanding of compliance aspects (i.e. Data Protection regulations like GDPR in EU, Data Retention, co-determination rights, labor laws).

• Open for flexible/rotational/shifting schedule (24 hours by 5 days global support).