Global HR Tech Enablement & Support Specialist

Boehringer Ingelheim GmbH; Hinoba-an; Hybrid; PHP 800,000 - 1,000,000; Full time

Job summary

Boehringer Ingelheim GmbH in the Philippines seeks an HR Enablement & Support specialist to maintain and improve HR processes across Onboarding, Social Onboarding, Time Off, Recruitment, and Employee Central, with a focus on SAP SuccessFactors and ServiceNow.

You will own 2nd/3rd level support, collaborate with Global Project & Process Managers, drive changes with release management and testing, and act as the process expert for assigned HR modules.

Qualifications

• Minimum 5 years in HR Services/HRIT with focus on Employee Central, Onboarding, SuccessFactors Core.
• Proven project management experience with end-to-end system rollouts.
• Business fluency in English and ability to work across functions and geographies.

Responsibilities

• Provide 2nd/3rd level support for global HR systems, primarily SuccessFactors and Hire-to-Retire processes.
• Collaborate with Global Project & Process Managers to gather requirements for new tools or process enhancements.
• Act as POC and process expert for Onboarding, Social Onboarding, Time Off, Recruitment, Employee Central, and related tools.
• Lead/change management activities including impact analysis, configuration changes, testing and documentation.
• Coordinate with local/regional SSC, Global PMs, and IT/external vendors to align processes and resolve issues.
• Ensure data alignment with all HR data consumers and IT interfaces.
• Lead or co-lead global and local HR projects and translate business requirements into specifications.
• Resolve complex issues related to user permissions, workflows, and business rules.

Skills

2nd/3rd level support

Project management

English fluency

Cross-functional collaboration

Flexible/rotational schedule

Tools

SAP SuccessFactors

ServiceNow

Job description

Boehringer Ingelheim GmbH in the Philippines seeks an HR Enablement & Support specialist to maintain and improve HR processes across Onboarding, Social Onboarding, Time Off, Recruitment, and Employee Central, with a focus on SAP SuccessFactors and ServiceNow.

You will own 2nd/3rd level support, collaborate with Global Project & Process Managers, drive changes with release management and testing, and act as the process expert for assigned HR modules.