Global HR Systems Specialist – SuccessFactors & AI

Partners Group; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Global exposure

Learning and development opportunities

Competitive salary and benefits

Job summary

Partners Group is seeking a Digital HR Specialist to join the Global Digital HR team in Manila. You will manage HR systems, support users, and lead initiatives to improve HR operations and project delivery.

The role requires expertise across SAP SuccessFactors modules, HR Service Delivery in ServiceNow, and a strong focus on employee experience. You will coordinate releases, ensure data integrity, and collaborate with IT and global stakeholders to implement scalable, compliant solutions while

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Information Technology, Data Analytics, or related field preferred
• 5+ years of relevant experience in HRIS, specifically SuccessFactors modules (Employee Central, Recruiting, Onboarding, Performance & Goals, Compensation, Reporting and Learning)
• Hands-on expertise in HR Service Delivery in ServiceNow HR Service Delivery
• At least one SAP SuccessFactors certification; additional HRIS or ServiceNow certifications a strong advantage
• Strong customer-service mindset focused on employee experience and continuous improvement

Responsibilities

• Act as SME in two or more SAP SuccessFactors modules
• Provide 1st- and 2nd-level HR case support, escalations, and service requests
• Perform root cause analysis to resolve recurring issues
• Ensure SLA targets and service performance improvements
• Coordinate system releases, UAT, and post-release validation
• Collaborate with IT and vendors on integrations and enhancements
• Maintain data security, roles, permissions, and audit controls
• Create and maintain documentation: guides, SOPs, KB, data dictionaries
• Manage digital platforms like Confluence and SharePoint
• Apply AI tools to support HR operations and reporting
• Monitor case patterns and metrics for risks and improvements
• Communicate technical concepts in clear business language
• Contribute to continuous improvement and digital innovation

Skills

SAP SuccessFactors

ServiceNow HR Service Delivery

HR systems support

AI tools for HR

Education

Bachelor's degree in Human Resources, Business Administration, IT, or Data Analytics

Tools

Confluence

SharePoint

Microsoft Office

Job description

Partners Group is seeking a Digital HR Specialist to join the Global Digital HR team in Manila. You will manage HR systems, support users, and lead initiatives to improve HR operations and project delivery.

The role requires expertise across SAP SuccessFactors modules, HR Service Delivery in ServiceNow, and a strong focus on employee experience. You will coordinate releases, ensure data integrity, and collaborate with IT and global stakeholders to implement scalable, compliant solutions while