Global HR Enablement Lead

W. R. Grace; Muntinlupa; On-site; PHP 600,000 - 840,000; Full time

Benefits offered by this job

14th Month Pay

Retirement Plan Design

LinkedIn Learning Access

Performance Incentive Program

HMO coverage for employees on day 1

Free HMO coverage for dependents

Educational Assistance

Job summary

Grace is seeking an HR Enablement Supervisor to lead a Manila-based team of HR Generalists supporting Manila and U.S. HR operations. The role focuses on case handling, escalation management, and ensuring consistent, high-quality HR service across time zones.

You will coach to strengthen HR capability, drive performance, and partner with HR clients on organizational design and change readiness. This position is based in Manila with on-site responsibilities.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 5-7 years of HR generalist or HR operations experience.
• Experience handling HR inquiries across multiple domains (policy, data, transactions).
• Strong organizational and prioritization skills.
• Effective communication skills in a global or distributed team environment.

Responsibilities

• Lead and develop a Manila-based team of HR Generalists supporting Manila and U.S. HR teams and employee populations.
• Provide coaching, guidance, and feedback to strengthen HR capability, case handling, and overall service delivery quality.
• Partner with business clients and HR Business Partners to support small-scale organizational design activities, including role clarity, team structure changes, workflow alignment, and change readiness.
• Facilitate or support talent discussions, including talent review preparation, succession planning inputs, development planning, and follow-up actions.
• Coach leaders on performance management practices, including expectation setting, feedback, documentation, performance improvement planning, and accountability conversations.
• Establish and reinforce expectations for case ownership, responsiveness, and stakeholder engagement.
• Drive team performance, engagement, and continuous development.
• Oversee intake, assignment, and prioritization of Tier 2 HR cases, ensuring timely and accurate resolution.
• Act as the primary escalation point for Tier 1 (Helpdesk) issues, resolving complex or sensitive HR matters requiring supervisory judgment.
• Ensure effective coordination and handoffs between Tier 1, HR Generalists, and HR COEs.
• Ensure alignment with U.S. policies, practices, and service expectations across all case handling.
• Analyze escalation trends and service issues to identify root causes and implement improvements.
• Contribute to HR Enablement initiatives, including service delivery model enhancements and continuous improvement efforts.
• Support ongoing optimization of the Tiered Service Delivery model.

Skills

HR Generalist

Team Leadership

Policy & Data handling

Organization & Prioritization

Global Communication

Education

Bachelor’s degree in HR/Business Admin or related field

Tools

HRIS Systems

Ticketing Systems

Job description

Grace is seeking an HR Enablement Supervisor to lead a Manila-based team of HR Generalists supporting Manila and U.S. HR operations. The role focuses on case handling, escalation management, and ensuring consistent, high-quality HR service across time zones.

You will coach to strengthen HR capability, drive performance, and partner with HR clients on organizational design and change readiness. This position is based in Manila with on-site responsibilities.