HR Enablement Supervisor

W. R. Grace; Muntinlupa; On-site; PHP 600,000 - 840,000; Full time

Benefits offered by this job

14th Month Pay

Retirement Plan Design

LinkedIn Learning Access

Performance Incentive Program

HMO coverage for employees on day 1

Free HMO coverage for dependents

Educational Assistance

Job summary

Grace is seeking an HR Enablement Supervisor to lead a Manila-based team of HR Generalists supporting Manila and U.S. HR operations. The role focuses on case handling, escalation management, and ensuring consistent, high-quality HR service across time zones.

You will coach to strengthen HR capability, drive performance, and partner with HR clients on organizational design and change readiness. This position is based in Manila with on-site responsibilities.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 5-7 years of HR generalist or HR operations experience.
• Experience handling HR inquiries across multiple domains (policy, data, transactions).
• Strong organizational and prioritization skills.
• Effective communication skills in a global or distributed team environment.

Responsibilities

• Lead and develop a Manila-based team of HR Generalists supporting Manila and U.S. HR teams and employee populations.
• Provide coaching, guidance, and feedback to strengthen HR capability, case handling, and overall service delivery quality.
• Partner with business clients and HR Business Partners to support small-scale organizational design activities, including role clarity, team structure changes, workflow alignment, and change readiness.
• Facilitate or support talent discussions, including talent review preparation, succession planning inputs, development planning, and follow-up actions.
• Coach leaders on performance management practices, including expectation setting, feedback, documentation, performance improvement planning, and accountability conversations.
• Establish and reinforce expectations for case ownership, responsiveness, and stakeholder engagement.
• Drive team performance, engagement, and continuous development.
• Oversee intake, assignment, and prioritization of Tier 2 HR cases, ensuring timely and accurate resolution.
• Act as the primary escalation point for Tier 1 (Helpdesk) issues, resolving complex or sensitive HR matters requiring supervisory judgment.
• Ensure effective coordination and handoffs between Tier 1, HR Generalists, and HR COEs.
• Ensure alignment with U.S. policies, practices, and service expectations across all case handling.
• Analyze escalation trends and service issues to identify root causes and implement improvements.
• Contribute to HR Enablement initiatives, including service delivery model enhancements and continuous improvement efforts.
• Support ongoing optimization of the Tiered Service Delivery model.

Skills

HR Generalist

Team Leadership

Policy & Data handling

Organization & Prioritization

Global Communication

Education

Bachelor’s degree in HR/Business Admin or related field

Tools

HRIS Systems

Ticketing Systems

Job description

Job Description:

About Grace

Grace,established in 1854, is a Standard Industries company and a leading global supplier ofspecialty chemicalsand solutionsthat enableindustries to enhance modern life. Our customers use ourcatalysts, engineered materials, process technologiesand fine chemicalsto manufacture everyday products–like renewable fuels, pharmaceuticalsandfood packaging– better, faster and smarter. Our thousands of employeeswork to harness the power ofsciencefor a better worldat our global headquarters in Columbia, Maryland and locations worldwide.

Grace Global Business Services (GBS)

At Grace Global Business Services (GBS) in Manila, Philippines, our teams play a critical role in supporting the organization’s worldwide operations. For more than a decade, GBS has been a trusted partner, delivering expertise in shared services, process excellence, and digital enablement. Our team members support business lines and functions across Grace, including Finance, Human Resources, Information Technology, Procurement, Supply Chain and more.

At GBS, you’ll have the opportunity to make an impact—working alongside global colleagues to help shape the chemical manufacturing industry.You’ll be part of a collaborative, team-oriented culture where safety comes first. We prioritize your well-being by offering competitive benefits and flexible working options that help you thrive. Here, you’ll find meaningful ways to grow your career, whether deepening your expertise in your field or exploring new roles.

Job Description

The HR Enablement Supervisor leads HR service delivery through a Manila-based team of HR Generalists who primarily support Manila and US-based HR teams and employee populations.

This role is responsible for team leadership, case management, escalation handling, and service quality, ensuring seamless support between Tier 1 (Helpdesk), HR Generalists, and HR COEs.

Success in this role means delivering high-quality, consistent HR support, strong ownership of escalations, and enabling HR Generalists to effectively partner with stakeholders.

Responsibilities (1 of 2)

• Lead and develop a Manila-based team of HR Generalists supporting Manila and U.S. (Columbia, MD-aligned) HR teams and employee populations.
• Provide coaching, guidance, and feedback to strengthen HR capability, case handling, and overall service delivery quality.
• Partner with business clients and HR Business Partners to support small-scale organizational design activities, including role clarity, team structure changes, workflow alignment, and change readiness.
• Facilitate or support talent discussions, including talent review preparation, succession planning inputs, development planning, and follow-up actions.
• Coach leaders on performance management practices, including expectation setting, feedback, documentation, performance improvement planning, and accountability conversations.
• Establish and reinforce expectations for case ownership, responsiveness, and stakeholder engagement.
• Drive team performance, engagement, and continuous development.

Responsibilities (2 of 2)

• Oversee intake, assignment, and prioritization of Tier 2 HR cases, ensuring timely and accurate resolution.
• Act as the primary escalation point for Tier 1 (Helpdesk) issues, resolving complex or sensitive HR matters requiring supervisory judgment.
• Ensure effective coordination and handoffs between Tier 1, HR Generalists, and HR COEs.
• Ensure alignment with U.S. policies, practices, and service expectations across all case handling.
• Analyze escalation trends and service issues to identify root causes and implement improvements.
• Contribute to HR Enablement initiatives, including service delivery model enhancements and continuous improvement efforts.
• Support ongoing optimization of the Tiered Service Delivery model.

Required Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 5 - 7 years of HR generalist or HR operations experience.
• Experience handling HR inquiries across multiple domains (policy, data, transactions).
• Strong organizational and prioritization skills.
• Effective communication skills in a global or distributed team environment.

Preferred Qualifications

• Prior experience in a shared services or help desk environment.
• Exposure to people leadership or team lead responsibilities.
• Familiarity with HRIS platforms and ticketing systems.
• Experience working across time zones with U.S.-based teams.
• Interest in developing as a people leader.

Benefits

• Guaranteed 14th month Pay
• Above-market Retirement Plan Design
• LinkedIn Learning Access
• Established Performance Incentive Program
• HMO coverage for employees on day 1
• Free HMO coverage for up to 3 qualified dependents
• Educational Assistance

Grace is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Grace via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Grace. No fee will be paid in the event the candidate is hired by Grace as a result of the referral or through other means.